Brendan Heywood

- Ensure an optimal level of care to the citizens of Buffalo

- Gauge emergency situations

- Communicate & perform at a high level under extreme duress

- Maintain apparatus readiness

- Collaboration amongst first responders to help facilitate crisis affairs

- Distinguished Honor Graduate of Advanced Individual Training

- As platoon guide, I assisted cadre in maintaining organization throughout the company while making sure that we were able to perform on a moments notice.

- Communications Security (COMSEC)

- Repair & replace any sort of damages to military grade vehicles.

- Participate & conduct military operations

- Assisted corporate in implementing training mechanisms to progress employee performance forward

- Helped train & mentor colleagues

- Rated number one overall country wide as a customer service representative

- Noted as a top performer within our hybrid customer service- sales "Year One" program

- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

- Worked closely with other team members to optimize sales strategies and achieve regional goals.

- Built strong relationships with clients through consistent communication and excellent customer service.

- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

- Developed strong rapport with returning guests to foster loyalty and repeat business.

- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

- Enhanced guest satisfaction by providing exceptional customer service at the front desk.

- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.

- Improved safety within the lumber yard by enforcing company policies and conducting regular checks of equipment.

- Conducted routine maintenance on machinery, ensuring optimal performance and minimizing downtime due to mechanical failures.

- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.

- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.

-Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.

- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.

- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.

-Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.