Brenda R. Arnold
Carlton,GA
Summary
Dedicated professional with experience as a Special Needs Bus Monitor at Madison County Transportation, skilled in observation and problem-solving. Proven ability to enhance student safety and comfort while fostering positive interactions. Strong logistics analysis and customer service skills, ensuring efficient operations and high satisfaction levels.
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Special Needs Bus Monitor
Madison County Transportation
09.2022 - Current
- Monitored environmental factors such as temperature control within the bus, ensuring a comfortable and safe atmosphere for all passengers.
- Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
- Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
- Contributed to efficient operation by promptly reporting any mechanical or safety concerns related to the bus equipment or its operation.
- Provided one-on-one support for students with specific needs, enhancing their overall comfort and well-being during transportation.
Special Education Paraprofessional
Madison County School System
08.2005 - 08.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Logistics Coordinator
Salem Stones Inc.
03.2016 - 09.2019
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Customer Service Sales Specialist
DIRECTV Convergys
01.2012 - 12.2015
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
Education
Paraprofessional Certificate - Early Childhood Special Education
Madison County School System
DanielsvilleMadison County High School Diploma
Danielsville, GA05-2002
Skills
- Observation and monitoring
- Patience and tolerance
- Confidentiality and privacy
- Reliability and punctuality
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Inventory management
- Client relations
- Microsoft outlook, word, and Excel
Certification
Substitute Teaching Certification
Paraprofessional Certification
Timeline
Special Needs Bus Monitor
Madison County Transportation
09.2022 - Current
Logistics Coordinator
Salem Stones Inc.
03.2016 - 09.2019
Customer Service Sales Specialist
DIRECTV Convergys
01.2012 - 12.2015
Special Education Paraprofessional
Madison County School System
08.2005 - 08.2023
Paraprofessional Certificate - Early Childhood Special Education
Madison County School System
Madison County High School Diploma
Similar Profiles
Angela CardenAngela Carden
Parts Specialist at Madison City Schools Transportation DeptParts Specialist at Madison City Schools Transportation Dept
Kare Muhammad -McMillanKare Muhammad -McMillan
Driver/manger at Heiress Madison Luxury TransportationDriver/manger at Heiress Madison Luxury Transportation
Ricky MitchellRicky Mitchell
Professional School Counselor at Jackson-Madison County School DistrictProfessional School Counselor at Jackson-Madison County School District
Caroline DobbsCaroline Dobbs
Residential Caregiver at Shepherds Hill AcademyResidential Caregiver at Shepherds Hill Academy
William NashWilliam Nash
Wrestling Credentials at Truett McConnell University/Madison County HighWrestling Credentials at Truett McConnell University/Madison County High