Brenda S Torres Cervantes
Pharr,TX
Summary
Versatile and diligent, with a proven track record in maintaining high sanitation standards from my tenure at Imelda Tello. Excelled in customer service and efficient housekeeping, showcasing exceptional organizational skills and a keen eye for detail. Achieved a significant improvement in client satisfaction through meticulous cleaning and sanitization practices.
Overview
23
23
years of professional experience
Work History
House Cleaner
Imelda Tello
10.2012 - 08.2024
- Disinfected and mopped bathrooms to keep home sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas around home
- Washed all dirty dishes and put them away in proper cabinets once dried.
- Discarded of any trash bags or trash into large trash cans outside home.
Licensed Cosmetologist
Nails Studio Salon
05.2006 - 02.2008
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cashier/Server Assistant
El Huachinango
02.2004 - 03.2006
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit cards transactions with excellent accuracy levels.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized utensils and condiments as needed.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reduced processing errors by meticulously following transaction procedures.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Plant Operator
Cornelius
01.2002 - 03.2004
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
Education
Certificate of Technical Studies - Cosmetologist
Academia De Belleza Jefferson
Reynosa Tamps05-2007
High School Diploma -
Cbtis 7
Reynosa Tamps06-2005
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Kitchen cleaning
- Floor cleaning
- Restocking supplies
Languages
Spanish
Native or Bilingual
Timeline
House Cleaner
Imelda Tello
10.2012 - 08.2024
Licensed Cosmetologist
Nails Studio Salon
05.2006 - 02.2008
Cashier/Server Assistant
El Huachinango
02.2004 - 03.2006
Plant Operator
Cornelius
01.2002 - 03.2004
Certificate of Technical Studies - Cosmetologist
Academia De Belleza Jefferson
High School Diploma -
Cbtis 7
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