Brenda Sue Breece
Reno,NV
Summary
High-energy Insurance Sales Agent with 12 years experience in automotive, life and property insurance. Exhibits professionalism and patience in conflict resolution and mediation. With current property/casualty and life & Health insurance license in Texas Highlights Self-motivated Excellent communication skills Thrives under pressure Commercial insurance Active Property and Casualty Insurance License with the Texas Department of Insurance Well versed in Microsoft office including training in excel Client relations expert Property and casualty products Customer advocate Complaint handling and resolution Long-term care expert
Overview
12
12
years of professional experience
Work History
Experience
Agent, Mittel Insurance Agency
03.2012 - 01.2013
- Retained policyholders during annual renewal period
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Processed applications, payments, corrections, endorsements and cancellations
- Developed, implemented and monitored new underwriting guidelines for the agency
- Promoted agency products to customers in person, on the telephone and in writing
- Compiled coverage and rating information in an accessible format
- Prepared necessary paperwork to process insurance sales and renewals
- Pursued continuing education and training programs to continue professional development
- Managed over 2,000 policy renewals each year
- Followed up with potential clients regarding online information requests
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Researched coverage and premium options and supplied clients with the best coverage available
- Finalized and maintained all types of personal lines insurance policies within the agency
- Promoted client retention through high-quality service and follow through
- Customer service
- Home: 3252778705 - brendabreece@yahoo.com, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Created new processes and systems for increasing customer service satisfaction
- Developed highly empathetic client relationships
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance and cleaning
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales
- Expressed appreciation and invited customers to return to the store
- Guaranteed positive customer experiences and resolved all customer complaints
- Compiled weekly monetary reports and records for store managers
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Regularly sought opportunities to up sell and add on additional merchandise
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Organized the store by returning all merchandise to its proper place.
Customer Service Representative
Eldorado, TXSecond Hand Rose
01.2011 - 10.2011
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified time frames
- Addressed customer service inquiries in a timely and accurate fashion
- Developed effective relationships with all call center departments through clear communication
- Ran reports and supplied data to fulfill customer report requirements
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
California Administration Insurance Svcs
02.2001 - 08.2010
- Pursued continuing education and training programs to continue professional development
- Prepared necessary paperwork to process insurance sales and renewals
- Followed up with potential clients regarding online information requests
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Developed, implemented and monitored new underwriting guidelines for the agency
- Drafted quarterly reports for management review
- Promoted client retention through high-quality service and follow through
- Managed over 10,000 polices.
Education
High School Diploma -
Independence high school
Sutter Creek, CASkills
- Clientele Relationship Development
- Customer Experience
- Client Rapport-Building
- Effective Customer Communication
Timeline
Experience
Agent, Mittel Insurance Agency
03.2012 - 01.2013
Customer Service Representative
Eldorado, TXSecond Hand Rose
01.2011 - 10.2011
California Administration Insurance Svcs
02.2001 - 08.2010
High School Diploma -
Independence high school
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