Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda T Guzman Roque

Salinas,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated schedule coordinator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Welcoming clerical professional with 5 years of experience in healthcare office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, filing and computer literacy. Accurate when entering information in Microsoft and keeping organized filing systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Schedule Coordinator

Chona Pua DDS
04.2018 - Current


  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected co payments, processed transactions and updated relevant records.

Education

Dental Assisting

Mission Trails ROP
Salinas, CA
05.2017

GED - General Studies

El Puente
Salinas, CA
03.2016

Skills

  • Effective Customer Service
  • Effective Scheduling
  • Referral Verification
  • Team Goals
  • Safety Guidelines
  • Greeting Visitors
  • Critical Thinking
  • Office Organization
  • Administrative Duties
  • Reading Comprehension
  • Information Gathering
  • Patient Intakes
  • Identification Verification
  • Office Cleaning

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Schedule Coordinator

Chona Pua DDS
04.2018 - Current

Dental Assisting

Mission Trails ROP

GED - General Studies

El Puente
Brenda T Guzman Roque