Brenda T. Lamberti
Owner Commercial Cleaning
Bloomington,IL
Summary
- Business professional with more than 6 years of office experience. Confident and poised in interactions with individuals at all levels. Excel in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Excellent interpersonal and communication skills.
- Creative Business Owner with exceptional background spent in [Cleaning]. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Business Owner
BT Cleaning, LLC
Bloomington, IL
08.2015 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
Payroll Coordinator
Central Illinois Trucks
, IL
01.2009 - 01.2013
- Track and record timesheet data for the company’s largest client, including timesheet accuracy and timeliness
- Confirm that all client work codes are accounted for, approve billable timesheets, and verify vacation time usage
- Organize and manage all timesheet data reports, submit all timesheet data reports to the client alliance office on a weekly basis
- Attend weekly client alliance meetings to address current issues and new resource requests
- Facilitate new hire timesheet orientation, assist with entry of the new hires initial timesheets thereby ensuring accurate recording into the client and the company timesheet systems
- Provide new hires with detailed information on the requirements of timesheet entry into the company and client systems, explain time entry access, deadlines, and billable/nonbillable codes.
Timesheet Administrator
Blackwell Consulting Services
Bloomington, IL
01.2004 - 01.2009
- Track and record timesheet data for the company’s largest client, including timesheet accuracy and timeliness
- Confirm that all client work codes are accounted for, approve billable timesheets, and verify vacation time usage
- Organize and manage all timesheet data reports, submit all timesheet data reports to the client alliance office on a weekly basis
- Attend weekly client alliance meetings to address current issues and new resource requests
- Facilitate new hire timesheet orientation, assist with entry of the new hires initial timesheets thereby ensuring accurate recording into the client and the company timesheet systems
- Provide new hires with detailed information on the requirements of timesheet entry into the company and client systems, explain time entry access, deadlines, and billable/nonbillable codes.
Billing/Payroll Clerk
DeKeyser Express, Inc
, IL
01.2000 - 01.2004
- Attached tracking numbers to weekly sales invoices, posted invoices to the client websites
- Logged A/P invoices into the Peachtree Accounting System, filed hard copies
- Matched A/P invoices with company checks, addressed and forwarded via U.S
- Postal Service for payment
- Coordinated vehicle maintenance log to track vehicle repairs and expenses
- Prepared and processed weekly payroll for over 70 employees
- Provided all new drivers with route re-caps; used to log driver information, client destination and date and times traveled
- Answered multi-line switchboard, performed general administrative support functions including photocopying, faxing, filing and visitor relations.
Education
GED -
Bloomington High School
Bloomington, IL 05.2001 -
Skills
SOFTWARE EXPERIENCEMicrosoft Word, Microsoft Excel, Peachtree Accounting, Outlook, Lotus Notes
Staff training/development
Recruitment
Employee reviews
Effective leader
Delegation
Scheduling
Employee scheduling
Strategic planning
Business management and development
Human resources administration
Business growth and retention
Cost control and analysis
Certification
[What House Cleaning Professionals need to know in a Covid 19 world] Training - [Timeframe]
Timeline
BBB Accredited September 223
03-2022
[What House Cleaning Professionals need to know in a Covid 19 world] Training - [Timeframe]
05-2020
BBB Accredited March 2022
03-2020
Business Owner
BT Cleaning, LLC
08.2015 - Current
Payroll Coordinator
Central Illinois Trucks
01.2009 - 01.2013
Timesheet Administrator
Blackwell Consulting Services
01.2004 - 01.2009
GED -
Bloomington High School
05.2001 -
Billing/Payroll Clerk
DeKeyser Express, Inc
01.2000 - 01.2004