Brenda Tapia

Maintains a regular and predictable work schedule. Processes Fair Hearing requests, testifies during Fair Hearings as a technical authority on eligibility issues, and implements Fair Hearing decisions. Reviews case records to determine validity and accuracy of eligibility determinations made by local office Advisors.
Conducts case reviews and obtains information by observing and recording findings. Provides guidance to regional staff concerning potential errors made on a case. Resolves complaints and escalated issues.
Counsels’ clients on social services programs, and other state and federal regulations. Research policies and collaborates with regional attorneys. Confers with Legal and Policy staff to obtain additional information bearing on hearings. Coordinates hearing activities, to include notifying key stakeholders of upcoming hearings to ensure that they attend said hearings as a witness. Interviews clients or authorized representatives via phone or in person to gather information to determine eligibility for benefits. Processes changes to client status, overpayments, and adjusts or restores benefits. Obtains, verifies, and calculates income and resources to determine client financial eligibility. Conducts collateral cold calls via conference line to obtain verification of client information. Documents case records using automated systems to form a record for each client. Communicates effectively with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
  Participate in frequent refresher training to always implement correct policies
  Comply with the performance indicators or parameters defined by the specific client's operation
  Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
  Participate in continuous training programs established by the company for optimal development in the role
  Comply with all the orders, instructions, procedures related and complementary to the role
  Able to moderate traumatic, sensitive and potentially offensive content
  Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
  Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Administering COVID vaccines, Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies. Used NextGen and Athena software to process patient payments and update accounts. Conducted patient interviews to gather health history, vital signs and information about current medical issues.

• Documented vital signs and health history for patients in clinic and hospital environments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Prepared and sent financial statements to support bookkeeping functions.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Maximized office efficiency by answering more than 30incoming calls per day to provide office information and transfer calls to desired personal.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Interviewed patients to collect medical information and insurance details.
• Addressed, documented, and responded to incoming and outgoing calls and correspondence.
• Updated patient financial information to ensure accuracy.
• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
• Created and maintained accurate and confidential patient files.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
• Organized and positioned product cases in produce warehouse and walk-in cooler.
• Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
• Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
• Inspected and moved products to designated areas in warehouse.
• Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
• Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
• Contributed ideas on ways to improve or optimize warehousing procedures.
• Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Recognized defective material and reported issues to management to facilitate prompt resolution.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.

• Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Used NextGen and Athena software to process patient payments and update accounts.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Assessed, documented and monitored vital signs for more than 40 patients per day.
• Handled surgical table equipment, positioned patients and applied plaster casts and dressings.
• Used hand tools and other equipment with extreme precision and efficiency while maintaining safety standards to create exceptional prosthetic devices and artificial limbs.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Checked patient insurance and collected pre-authorizations from providers.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.

Assist Physician with removing sutures, applying and removing casts

• Performed routine tests such as urine dip stick, vision and hearing tests.
• Organized charts, documents and supplies to maintain team efficiency.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
• Assisted physicians by preparing patients for procedures, including pap smears, Doppler
• Scheduled appointments for patients via phone and in person.
• Cleaned, restocked and prepared exam rooms and medical equipment.
• Sterilized medical equipment after each procedure.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.