Brenda W. Merritt
Houston,TX
Summary
Detail-oriented and accomplished medical staffing associate and Healthcare administrator with 20 + years of progressive workplace experience in clerical administrative support. Proven record of effectively communicating with providers, Insurance Representatives and patients while adhering to HIPAA and patient confidentiality requirements. Dedicated, hardworking and reliable professional who focuses on accuracy and always delivers work service.
Overview
18
18
years of professional experience
Work History
Patient Business Representative
HOUSTON METHODIST HOSPITAL DeBAKEY & VASCULAR CARDIOLOGY, Dean’s Staffing Agency
Houston, Texas
01.2022 - 03.2022
- Responsible for performing patient check in/check out functions and upcoming appointment scheduling with the communication of professionalism, concern and care
- Obtain and input accurate scheduling, handles add-ons, reschedules and cancellations as needed
- Accurately documents information when performing functions as insurance verification or obtaining authorizations or referrals to ensure financial objections are met
- Conducts front end revenue cycle duties as directed and informed patients of their potential financial financial responsibilities
- Receiving incoming calls and directing to appropriate departments and interaction with all levels of staff management, physicians, clinical team to ensure the operation of the patient's best care
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
Patient Service Representative
VILLAGE MEDICAL CLINIC, Dean’s Staffing Agency
Houston, Texas
08.2021 - 12.2021
- Obtaining and entering accurate demographic and insurance upon arrival to the facility cashiering functions, required copay, deductibles and coinsurance
- Follow up on patient portals inquiries and review referrals for completeness for any missing information if needed
- Utilize time in between job duties to help other team members when needed
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Explained plans for treatment and payment options.
Epic Data Analyst
HARRIS COUNTY PUBLIC HEALTH, Genuent Staffing Agency
Houston, Texas
10.2019 - 10.2020
- Analyze current data structure and data points in the Epic system to cleanse data, as well develop new data points for Hospital/Billing and Professional billing modules
- Ensuring accurate Epic scheduling and registration cadence to implement Epic Revenue Cycle
- Very analytical with professional skills for screening patients for documents for key information for clinical staff and Medical Directors
- Support regulatory timelines of policies and procedures as it relates to claims payments.
Patient Access Representative
HOUSTON METHODIST HOSPITAL, WILLOWBROOK
Houston, TX
10.2015 - 04.2019
- Responsible for scheduling, and registering patients for over 60+ physicians with Methodist Primary Care
- Group
- Utilize a computerized system and multiple software applications to complete the registration process to include software management that supports eligibility and verification
- Managed 75+ incoming calls per day with physician different processes, protocols and schedule changes
- Utilizes courteous and professional telephone techniques to establish and maintain rapport with patients while maintaining patient confidentiality
- Verified patient demographics, eligibility as guided by scheduling protocol for each physician as needed to coordinate care
- Recognize and responds appropriately to urgent/emergent situations per protocols to Triage
Senior Patient Service Representative
TEXAS CHILDREN'S HOSPITAL
Houston, TX
07.2002 - 06.2015
- Provided overall scheduling, registration, follow-up appointments and canceling patients of daily operations for Texas Children’s Pediatrics in a fast-paced call center via Epic Registered computerized scheduling system
- Accurately and efficiently input demographic and insurance information
- Communicated with physician clinical team or front office daily for changes
- Train new employees in the After Hour Clinic when hired for the call center
- Initiated and manage referrals for reauthorization when Referral Management was unavailable
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
Education
General Studies
Alvin College
Skills
- Complaint Investigation
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Evaluating Quality of Care
- Patient greeting
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Patient Business Representative
HOUSTON METHODIST HOSPITAL DeBAKEY & VASCULAR CARDIOLOGY, Dean’s Staffing Agency
01.2022 - 03.2022
Patient Service Representative
VILLAGE MEDICAL CLINIC, Dean’s Staffing Agency
08.2021 - 12.2021
Epic Data Analyst
HARRIS COUNTY PUBLIC HEALTH, Genuent Staffing Agency
10.2019 - 10.2020
Patient Access Representative
HOUSTON METHODIST HOSPITAL, WILLOWBROOK
10.2015 - 04.2019
Senior Patient Service Representative
TEXAS CHILDREN'S HOSPITAL
07.2002 - 06.2015
General Studies
Alvin College
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