Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenddy Lopez

Freeport,NEW YORK

Summary

Accomplished Store Manager with a proven track record at Walgreens, CVS and Aldi enhancing operational efficiency and customer satisfaction. Expert in inventory control and staff development, I've driven sales growth through meticulous analysis and team leadership. Skilled in fostering strong customer and team relationships, my approach has consistently improved store performance and profitability.

Overview

10
10
years of professional experience

Work History

Store Manager in Training

Aldi
03.2024 - Current
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
  • Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.

Store Manager

CVS Pharmacy
11.2021 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Walgreens
06.2015 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Freeport High School
Freeport, NY
06.2015

Skills

  • Store operations
  • Operational efficiency
  • Brand awareness
  • Employee scheduling
  • Sales analysis
  • Customer service
  • Time management
  • Multitasking
  • Reliability
  • Organizational skills
  • Team leadership
  • Customer service management
  • Relationship building
  • Staff training/development
  • Operations management
  • Inventory tracking and management
  • Hiring and onboarding
  • Inventory control
  • Customer retention
  • Administrative management
  • Payroll administration and timekeeping

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager in Training

Aldi
03.2024 - Current

Store Manager

CVS Pharmacy
11.2021 - 02.2024

Store Manager

Walgreens
06.2015 - 08.2021

Freeport High School
Brenddy Lopez