Brenden Bennett

• Owned HubSpot CRM system data integrity, maintenance, upkeep, and optimization

• Directed and optimized all revenue-related operations and initiatives

• Mentored and supervised one team member, improving team efficiency and productivity

• Assisted in the development of monthly, quarterly, and yearly Revenue goals

• Developed and implemented sales automation and processes, resulting in a reduction in the average sales cycle time

• Created and maintained sales forecasting processes, enhancing accuracy and reliability

• Built comprehensive sales reporting dashboards, facilitating real-time performance tracking and decision-making

• Proactively presented sales KPIs to leadership to show opportunities for growth and maintain team member accountability

• Collaborated with members of high-level management and C-Suite to accurately present revenue data during quarterly board meetings

• Led the discovery and implementation of new sales tools, such as CoPilot for sales

• Identified and implemented new revenue streams, increasing self-service revenue by 12% YoY

• Served as project leader for HubSpot CRM build, migration, and implementation, improving data accuracy and usability
• Spearheaded internal and external communication strategies, enhancing customer engagement and satisfaction
• Created detailed sales enablement documentation for distribution
• Analyzed sales data across multiple platforms, creating insightful reports that drove strategic decision-making.
• Implemented new NPS surveys, achieving a 25% increase in customer feedback response rates

• Managed internal communication channels and mass external messaging, ensuring consistent and effective communication
• Guided Sales team members in enhancing communication strategies to drive higher win ratio and extended client lifespan
• Created and designed promotional materials in collaboration with Sales and Marketing teams, boosting campaign effectiveness
• Authored and published press releases, enhancing company visibility and reputation
• Revitalized the monthly customer newsletter, leading to a 30% increase in readership and engagement
• Collaborated on the redesign and relaunch of the company website, improving user experience and customer retention.

• Managed a 12-person support team, achieving a 95% Customer Satisfaction rate and over 90% SLA compliance
• Designed and implemented a quarterly bonus compensation plan, leading to increased team performance and morale
• Trained support team members on sales strategies to increase additional resource sales to the current client base, extending the average client lifespan and improving overall satisfaction with provided services
• Built and owned responsibility over the Zendesk ticketing system, improving ticket resolution times by 30%
• Enhanced documentation and knowledge bases, improving internal efficiency and customer support quality

• Sold, built, and configured HPE ProLiant servers, optimizing client infrastructure and solidifying client loyalty retention
• Diagnosed and resolved computer system issues remotely, improving ticket response times to same-day service
• Investigated and troubleshot ~50 product service issues weekly.
• Performed onsite service requests, enhancing client satisfaction and retention
• Managed high-stress situations effectively, maintaining
professionalism under pressure while resolving disputes or conflicts.
• Earned HP Certification for hardware diagnostics and repairs, demonstrating technical expertise.

• Enhanced product knowledge within the sales team through continuous training and workshops.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Led technical operations, earning the "Premium Service Provider" Award from Apple Inc. for outstanding service
• Serviced over 1200 computers and devices annually, reducing repair turnaround times by 40%
• Managed shift responsibilities, demonstrating leadership and multitasking abilities.