BRENDEN DALEY
New York,NY
Summary
An outgoing, deadline-oriented, self-starting professional with exceptional organizational and interpersonal skills. Skilled at working under pressure, being a collaborative team player, and demonstrating utmost accountability and punctuality. An organized and reliable candidate adept at juggling multiple priorities while maintaining a positive demeanor. Eager to assume additional responsibilities to achieve team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Richman Properties
New York
10.2022 - Current
- Responsible for and assisting with a new development (new lease up) with the operation of an affordable multifamily community totaling 404 units in Harlem, which consists of Section 8, Project Based, LIHTC, and Market Rate units
- Conducted phone interviews to prescreen and pre-qualify prospective
tenants to make sure applicants are income eligible to live at this
property
- Schedule interviews for all new applicants from the waitlist
- Conduct interviews for new applicants, collecting documents and
processing their applications, submitting file to the compliance manager
for review before submitting to city agency for approval (HDC)
- Process credit and background checks for prospective tenants
- Conduct unit tours for all HDC approved applicants for lease up units
- Send out reminder notices to residents for their annual recertifications
- Schedule interviews with residents to go over their documents, and
send out all 3rd party verifications
- Once completed and approved, updated information was entered into
Yardi
- Met with residents to go over their lease renewals.
- Maintained meticulous records of all property transactions, including
leases, renewals, and terminations.
- Reduced vacancy rates by implementing effective marketing strategies
to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units
to potential renters.
- Completed regular performance evaluations of on-site staff members,
identifying areas for growth or improvement as needed.
- Oversaw a team of on-site staff members, providing support and
guidance in daily operations and customer service initiatives.
Concierge / Front Desk
92 Equities
New York
10.2020 - 10.2022
- Provide excellent customer service to all residents and guests that visit the building
- Open doors, greet and assist all residents and their guests while entering or exiting the building
- Call residents to obtain their approval before allowing their guest to
come up to their unit
- Assist with bulk delivers utilizing the freight elevator
- Take request for repairs and deliver request to the superintendent
- Answer phone and take messages as needed
- Receive and log package deliveries for all residents
- Assist with move-ins and move-outs when available.
- Remedied issues quickly and effectively through active listening, conflict
resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to
relevant local information.
- Improved overall guest satisfaction by consistently exceeding
expectations in all aspects of concierge services.
Compliance Specialist
Reliant Realty
New York
05.2019 - 10.2022
- Assist compliance manager with LIHTC and Project Based units across portfolio
- Conduct interviews for new applicants, collecting documents and
processing their applications, submitting file to compliance manager for
review before submitting to city agency for approval
- Send out reminder notices to residents for their annual recertifications
- Schedule interviews with residents to go over their documents, and
send out all 3rd party verifications
- Once completed and approved, updated information was entered into
Yardi
- Met with residents to go over their lease renewals
- Maintained resident files and paperwork
- Created work orders and issued them to maintenance staff
- Walk and inspect units to ensure units were ready for new move ins
- Assist maintenance team with annual unit inspections
- Make sure that all documents are copied for record keeping.
- Assisted in preparation of regular reports for senior management,
detailing compliance activities and progress towards established goals.
- Served as subject matter expert by advising staff and customers and
working directly with external agencies throughout audits or to remedy
compliance issues.
Administrative Assistant
Cornell Pace Inc.
New Rochelle
07.2018 - 12.2018
- Assist compliance manager with overseeing 1500 units that have buildings in the following locations; Manhattan, Bronx, New Rochelle, Mount Vernon and Brooklyn (new Lease up)
- Responsible for overseeing a new development with the operation of an
affordable multifamily community totaling 364 units in Brooklyn NY,
which consists of Section 8, Project Based, LIHTC, Public Housing and
Market Rate units - Brooklyn Portfolio consists of the following: Phase I –Ocean Hill LLC
110 units that consist of 72 Tax Credit units and 38 Project Based units-
lease up completed
- Phase II- Ocean hill II LLC with 148 units that consist of 87 Tax Credit
units, 19 Project Based units and 42 Public Housing units- lease up
completed
- Phase III – Ocean hill III – 105 units (in construction,) which will consist
of Tax Credit and Market Rate units set for completion in 2017
Education
Bachelor of Science Business Management -
Lehman College, CUNY
06.2023
High School Diploma -
Cardinal Hayes High School
06.2019
Skills
- Yardi
- Outlook
- Microsoft Word
- Excel
- Background in property management
- Customer Service
- Lease Management
- Data Entry
- Multitasking
- Organizational Skills
- Reliability
Certification
- Eight Hour Pre-Assignment Training Course
- Sixteen Hour On-The Job Training Course
Timeline
Senior Property Manager
Richman Properties
10.2022 - Current
Concierge / Front Desk
92 Equities
10.2020 - 10.2022
Compliance Specialist
Reliant Realty
05.2019 - 10.2022
Administrative Assistant
Cornell Pace Inc.
07.2018 - 12.2018
Bachelor of Science Business Management -
Lehman College, CUNY
High School Diploma -
Cardinal Hayes High School
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