Brenden Garcia
Huntington Station,NY
Summary
Customer service professional with a proven track record at Stop and Shop, adept at developing impactful service policies. Technologically inclined, with intermediate skills in Microsoft Office, I excel in problem-solving and attention to detail, ensuring exceptional customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Department Head
Stop and Shop
Huntington, NY
06.2023 - Current
- Customer Service Department Head at Stop & Shop.
- Supervised day-to-day operations of the customer service department.
- Developed and implemented customer service policies, procedures and standards.
Information Desk Staff Member
SCSU
New Haven, CT
08.2023 - 05.2024
- I answered any questions about the school and events.
- Greeted customers and provided assistance in a professional manner.
Technical Service Representative
SCSU Library
New Haven, CT
09.2021 - 05.2024
- Scan in new books, and put them on display for all.
- Ensured that all relevant information was captured during each customer interaction.
Education
Bachelor's Degree - Accounting
Southern Connecticut State University
New Haven, CT12-2024
Advanced Diploma -
Huntington High School
Huntington, NYSkills
- Technologically inclined
- Intermediate proficiency with Microsoft Word and Excel
- Basic proficiency with Google Docs, Slides, and Sheets
- Customer service
- Problem solving
- Attention to detail
- Staff training and development
Awards
Dean's List First Semester at Southern Connecticut State University, Math Academic Award in Freshman Year of High School, Music Academic Award in Freshman Year of High School
Timeline
Information Desk Staff Member
SCSU
08.2023 - 05.2024
Customer Service Department Head
Stop and Shop
06.2023 - Current
Technical Service Representative
SCSU Library
09.2021 - 05.2024
Advanced Diploma -
Huntington High School
Bachelor's Degree - Accounting
Southern Connecticut State University