Brenden Gardner
Upper Marlboro,MD
Summary
- Highly organized and efficient Front Desk Manager/Concierge with 7 years of experience in retail sales and customer service. Background includes providing top-notch customer service in luxury environments. Skilled in promptly responding to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include promoting products, driving sales by up-selling, problem-solving, multitasking, and maintaining calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty. Consistently exceeds annual sales targets and earns praise from management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Career Strategies
Alexandria, VA
04.2023 - Current
- Greeted guests/residents and answered their inquiries regarding resident services, amenities, and local attractions.
- Coordinated reservation requests for building occupants
- Managed communication flow through front desk calls
- Scheduled travel arrangements for tenants.
- Stocked and organized work area routinely.
- Operated across multiple company facilities on temporary assignments
Front Desk Concierge
Intersolution
Washington, DC
06.2021 - Current
- Prepared structured maintenance requests for efficient processing
- Coordinated maintenance activities with tenant communication via telephone system
- Monitored closed circuit security TV cameras and fire alarm board.
- Managed security/maintenance of roofs, elevators, garage, and courtyard doors.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Maintained accurate records of all transactions within the front desk system.
- Processed payments using point of sale systems including cash handling and credit card processing.
- Generated daily reports on occupancy levels and room availability.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Conducted regular inspections of public areas within the building premises in order to identify potential maintenance issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled resident package processing efficiently.
Front Desk Manager
MGM Spa
Oxon Hill, MD
09.2022 - 10.2024
- Provided exceptional customer service by greeting guests, answering inquiries, and assisting with spa bookings, ensuring a welcoming and high-quality guest experience.
- Managed appointment scheduling, cancellations, and confirmations, optimizing booking systems to maximize spa occupancy and minimize downtime.
- Handled a multi-line phone system, responded to emails, and communicated with spa staff to coordinate guest services and resolve issues promptly.
- Promoted spa services and products, increasing revenue through successful upselling and meeting monthly sales targets.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Resolved guest complaints and concerns efficiently, ensuring guest satisfaction and fostering a positive, luxurious spa experience.
- Handled administrative tasks, such as processing payments, maintaining guest records, and managing inventory of spa products.
Concierge
Classic Concierge
Washington, DC
04.2020 - 09.2022
- Ensured consistent switch control supervision and phone management.
- Greeted tenants, guests, vendors, and suppliers with outstanding communication.
- Managed all packages and business mail.
- Ensured detailed recording of all visitors.
- Recorded daily events within the facility.
- Preparing requested maintenance work orders from residents and staff.
Server/Bartender
Elephant and Castle
Washington, DC
03.2022 - 06.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared drinks according to standard recipes.
Server/Bartender/Host
Emmy Squared Pizza
Washington, DC
03.2022 - 06.2022
- Provided stimulating conversations and excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Security Guard
LGC Security
Washington, DC
01.2021 - 05.2022
- Swiftly addressed emergencies to evaluate situations.
- Monitored various sections of facility through central CCTV feeds ensuring comprehensive oversight.
- Granted controlled access to authorized individuals for secure areas
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
Retail Associate
Target
District Heights, MD
08.2020 - 10.2020
- Ensured precision in inventory records through accurate transaction processing
- Ensured efficient processing of retail transactions
- Prepared merchandise for sales floor, including tagging items and organizing special promotions.
- Surpassed sales targets regularly by leveraging upselling opportunities
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
Head Men's Cashier/Sales Associate
ZARA
Arlington, VA
09.2018 - 03.2020
- Drove sales success by building displays and merchandising attractive arrangements.
- Enhanced sales processes using customer feedback and personal insights
- Identified rare items by liaising with sister stores and vendors
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Met coverage demands by cross-training additional employees and adapting workflows to meet current needs.
- Trained cashier team in register operation, customer service procedures, and merchandising.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Head Cahier/Sales Associate
Aldos
Arlington, VA
05.2018 - 08.2019
- Guided customers through store, facilitated sales transactions, and completed returns.
- Oversaw handling of returned products.
- Enhanced sales operations through customer feedback and personal insights.
- Increased retention rates with effective loyalty campaigns.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Buyers and Sales
Dr. Henry A Wise
Upper Marlboro, MD
01.2017 - 12.2017
- Workshop topics: how to be an indispensable employee, workplace communications, quality customer service, conflict and change of management and the use of social media
- Certificate of completion obtained Self-Advocacy Workshop, MD
Education
High school diploma -
Dr. Henry A. Wise, Jr. High School
Upper Marlboro, MD06.2018
Skills
- Guest Relations Experience
- Front Desk
- Delivery driver experience
- Driving
- Social Media Management
- Surveillance
- Guest Services
- Security
- Event Planning
- Merchandising
- Serving
- Bartending
- Cash handling
- Restaurant management
- Upselling proficiency
- Strong Work Ethic
- Bookkeeping
- Host/Hostess
- Catering
- Point Of Sale Expertise
- Customer Service
- Reservation coordination
- Vendor interaction
Certification
- TABC Certified
- Food Handler Certification
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Concierge
Career Strategies
04.2023 - Current
Front Desk Manager
MGM Spa
09.2022 - 10.2024
Server/Bartender
Elephant and Castle
03.2022 - 06.2022
Server/Bartender/Host
Emmy Squared Pizza
03.2022 - 06.2022
Front Desk Concierge
Intersolution
06.2021 - Current
Security Guard
LGC Security
01.2021 - 05.2022
Retail Associate
Target
08.2020 - 10.2020
Concierge
Classic Concierge
04.2020 - 09.2022
Head Men's Cashier/Sales Associate
ZARA
09.2018 - 03.2020
Head Cahier/Sales Associate
Aldos
05.2018 - 08.2019
Buyers and Sales
Dr. Henry A Wise
01.2017 - 12.2017
- TABC Certified
- Food Handler Certification
- Driver's License
High school diploma -
Dr. Henry A. Wise, Jr. High School
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