BRENDEN HAKALA
East Helena,MT
Summary
Reliable applicant enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with demonstrable problem-solving and crisis management skills.
Overview
18
18
years of professional experience
Work History
Individual Living Specialist
Family Outreach
08.2022 - 01.2024
- Excellent communication and problem-solving abilities to address immediate concerns and emergencies effectively
- Proven proficiency in implementing and monitoring individualized care plans to ensure client needs are met
- Managed office operations, including organizing schedules, coordinating meetings, and overseeing administrative tasks
- Facilitated effective communication between clients, healthcare providers, and support agencies.
- As weekend supervisor, was able to successfully lobby for group activities for clients and was responsible for their planning and implementation
- Oversaw training for employees on several occasions and was responsible for explaining a new payroll system and enforcing new procedures for said payroll system, as well as troubleshooting new systems and equipment
Direct Support Professional
Family Outreach
10.2019 - 08.2022
- Provided hands-on care and support to individuals with disabilities in a residential setting
- Assisted with daily living activities, including personal hygiene, meal preparation, and medication administration
- Implemented behavior management strategies to promote positive social interactions and community integration.
Newspaper Inserter
Havre Daily News
02.2017 - 11.2018
- Efficiently operated newspaper inserting machine, ensuring accurate and timely distribution of newspapers
- Maintained machine's performance by troubleshooting and resolving minor mechanical issues
- Collaborated with team members to meet strict deadlines and maintain production efficiency.
Truck Unloader
Lowe's
08.2016 - 11.2016
- Collaborated with team members to ensure accurate counting and sorting of merchandise
- Efficiently unloaded merchandise from delivery trucks and organized inventory in retail store
- Maintained a clean and organized work area, adhering to safety protocols and company standards.
Clerk
USPS
05.2016 - 07.2016
- Proficient in sorting and distributing mail to correct recipients in a high-volume postal environment
- Skilled in operating mail processing equipment, ensuring accurate and efficient mail handling.
Credit & Collections Representative
Xcel Energy
01.2016 - 04.2016
- Negotiated and resolved payment disputes, establishing effective payment plans for customers
- Utilized negotiation skills to effectively resolve overdue account issues and secure payment commitments
- Demonstrated aptitude operating complex phone system navigation and database entry.
Direct Support Professional
ADVO Companies INC.
10.2015 - 01.2016
- Demonstrated ability to engage individuals in meaningful activities and promote their independence
- Skilled in crisis management, successfully defusing and deescalating challenging situations.
Mail Handler
USPS
05.2014 - 11.2014
- Sorted and processed incoming and outgoing mail efficiently and accurately
- Proficient in operating mail processing equipment such as forklift and barcode scanners.
Clerk
USPS
04.2012 - 11.2013
- Collaborated with team members to ensure timely delivery of important documents and packages
- Utilized mailroom equipment such as mail sorting machines and scanners to process mail efficiently.
Cafeteria Worker
Greenways Intermediate School
02.2012 - 04.2012
- Maintained cleanliness and organization of the food preparation area, following all health and safety guidelines
- Collaborated with fellow cafeteria workers to ensure smooth operation and efficient service
- Prepared and served a variety of meals to students and staff in a fast-paced cafeteria setting.
Cashier
Pak-A-Sak
08.2008 - 01.2012
- Three+ years of experience as a cashier in a busy retail environment
- Proven proficiency in handling cash transactions and operating cash registers
- Demonstrated ability to provide excellent customer service and resolve customer complaints
- Skilled in accurately counting money and maintaining cash drawer balance throughout shifts.
- Closed store regularly, and opened at various points
Baker
Walmart
01.2008 - 08.2008
- Proficient in bread making, pastry production, cake decorating, and dessert creation
- Strong adherence to strict food safety and sanitation regulations, ensuring a clean and safe baking environment.
Seasonal Cashier
Walmart
11.2007 - 01.2008
- Demonstrated ability to accurately handle cash transactions and process payments
- Proficient in operating cash registers, handling product exchanges, and maintaining a clean work area
- Retained employment after the holiday season due to good performance.
Kennel Attendant
Amarillo Animal Control
07.2006 - 10.2006
- Fed and watered animals, and kept their living spaces clean
- Learned the importance of effort and meeting job expectations.
Education
High School Diploma -
Randall High School
Amarillo, TX05.2006
Skills
- Customer Service
- Mental Health
- Emergency and Crisis Management
- Office management software(Excel, Word, etc)
- Documentation management
- Time management
Languages
Sign Language
Elementary
Software
Excel
Word
A few payroll systems at Family Outreach, most recently Paycom
Timeline
Individual Living Specialist
Family Outreach
08.2022 - 01.2024
Direct Support Professional
Family Outreach
10.2019 - 08.2022
Newspaper Inserter
Havre Daily News
02.2017 - 11.2018
Truck Unloader
Lowe's
08.2016 - 11.2016
Clerk
USPS
05.2016 - 07.2016
Credit & Collections Representative
Xcel Energy
01.2016 - 04.2016
Direct Support Professional
ADVO Companies INC.
10.2015 - 01.2016
Mail Handler
USPS
05.2014 - 11.2014
Clerk
USPS
04.2012 - 11.2013
Cafeteria Worker
Greenways Intermediate School
02.2012 - 04.2012
Cashier
Pak-A-Sak
08.2008 - 01.2012
Baker
Walmart
01.2008 - 08.2008
Seasonal Cashier
Walmart
11.2007 - 01.2008
Kennel Attendant
Amarillo Animal Control
07.2006 - 10.2006
High School Diploma -
Randall High School
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