Brenden Haller
Carrollton,TX
Summary
Proven leader and skilled barista at 7 Brew Coffee, adept in inventory management and customer service, enhancing brand loyalty through efficient operations and resolving complaints. Mentored staff, improving performance, and ensuring customer satisfaction. Demonstrated expertise in cash handling and POS systems, contributing to seamless daily transactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
7 Brew Coffee
Carrollton, TX
06.2024 - Current
- Supervised a team of baristas during busy shifts, ensuring efficient operations, and maintaining high customer satisfaction.
- Resolved customer complaints promptly and professionally, promoting a positive brand image.
- Effectively communicated shift updates and expectations to team members.
- Counted cash on hand at closing to determine shortages or overages, and prepare bank deposit statements.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Barista
7 Brew Coffee
Carrollton, TX
09.2023 - 06.2024
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Input orders into point of sale system and handled customer payments.
Grocery Team Member
Sprouts Farmers Market Inc, Grocery
Carrollton, TX
08.2022 - 06.2023
- Assisted customers with locating items in the store, answered questions about products and prices.
- Assisted customers with locating items and providing recommendations based on preferences.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
Education
High School Diploma -
Acellus Academy
10-2023
Skills
- Team leadership
- Inventory management
- Point of sale operation
- Customer service
- Cash handling
- Customer relationship management
Certification
- Student Leadership Program Certificate
Sojourn Church
Completed May 2023
- Recognized for successfully completing a 10-month leadership program focused on ministry training, professional studies, and serving
Timeline
Barista Shift Lead
7 Brew Coffee
06.2024 - Current
Barista
7 Brew Coffee
09.2023 - 06.2024
Grocery Team Member
Sprouts Farmers Market Inc, Grocery
08.2022 - 06.2023
- Student Leadership Program Certificate
Sojourn Church
Completed May 2023
- Recognized for successfully completing a 10-month leadership program focused on ministry training, professional studies, and serving
High School Diploma -
Acellus Academy
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