BRENDEN HATHCOCK
Kennesaw,GA
Summary
Strong skilled team player with a strong background in bakery environments. Excellent customer service skills with experience in customer interaction as well as managerial skills. Eye for detail and works well independently and as well as in a team setting. Background in moving furniture as well as heavy goods on a regular basis such as cake mix, and other ingredients. Accurately following instructions with a strong work ethic.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Publix
Kennesaw, GA
01.2023 - Current
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Applied fondant to cakes with precision and accuracy.
- Formulated designs based on customer specifications.
- Prepared buttercream icing for use in cake decoration projects.
- Troubleshot any issues that arose during the cake decorating process.
- Assisted customers in selecting appropriate cake designs for their events.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Ensured all tools were sanitized prior to beginning each project.
- Assembled multiple tiers of cakes with precision and stability.
- Ensured consistency in product quality across all bakery items produced.
- Ordered ingredients as needed to maintain adequate stock levels for baking operations.
- Coordinated with bakers to ensure that all orders were completed in a timely manner.
Baker
Nothing Bundt Cakes
Smryna, GA
06.2021 - 12.2022
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepared cakes by following recipes
- Shifting ingredients in walk-in as well as dry ingredients
- Kept a par level for each level of cake flavor
- Operated industrial oven
Floor Manager
Great American Cookie
Hiram, Ga
10.2018 - 04.2021
- Cultivated positive and productive work environment centered on spirit of collaboration and strong customer service focus
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Recruited, trained, and supervised staff and evaluated performance
- Motivated staff to meet individual and team goals by assisting customers and upselling products
- Reviewed activities continuously to administer day-to-day operations and correct floor problems
- Kept adequate products on selling floor by checking storeroom for needed inventory
- Maintained accurate and thorough records and reports for operations
- Trained employees in proper sales and service techniques to consistently achieve targets
- Counted and distributed tips to employees
- Monitored staff activities to verify compliance with policies, and procedures
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Counting down drawers and counting money with accuracy
- Created staff schedule and communicate through email and text/call employees
- Baking goods such as cookies/cakes/brownies
- Decorating cakes/cookies
- Using industrial mixers and convection ovens also industrial ice cream machines
- Delivering Wedding Cakes to customers standards
- Producing ice cream and ice cream cakes to company standards
- Baking wedding cakes
- Decorating wedding cakes
Education
ASSOCIATES DEGREE - Business Management
Chattahoochee Technical College
Kennesaw, GA04-2024
High School Diploma -
Georgia Connections Academy
Skills
- Hard Working
- Communication
- Customer Service
- Eye for detail
- Observational
- Efficient
- Willing to learn
- Food Handling Safety
- Quality Control
- Staff Development
- Policy Implementation
- Workforce Management
- Performance Management
- Strategic Planning
- Schedule Preparation
- Product Management
Timeline
Cake Decorator
Publix
01.2023 - Current
Baker
Nothing Bundt Cakes
06.2021 - 12.2022
Floor Manager
Great American Cookie
10.2018 - 04.2021
ASSOCIATES DEGREE - Business Management
Chattahoochee Technical College
High School Diploma -
Georgia Connections Academy
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