Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenden Ibrahim

Austin

Summary

Proactive Server with 5 years of experience working in casual fine dining restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

White Lodging
09.2022 - Current
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server Shift Leader

North Italia Restaurant
03.2021 - Current
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Managed food resources, memorized orders and coordinated customer service.

Server Shift Leader/Bartender

Landry's Inc.
08.2016 - Current
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted and maintained relationships with regular customers.

Full Case Order Selector

H.E. Butt Grocery Company
09.2013 - 07.2015
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Lead Key Holder

Dollar General
05.2011 - 06.2013
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Completed store opening and closing procedures.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Directed customers to correct store locations.
  • Counted out cash drawers and balanced totals.
  • Broke down boxes and disposed of trash.
  • Accepted and processed customer returns.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Rotated stock according to dates and protocols.
  • Processed cash, credit, debit and check payments.
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Education

High School Diploma -

Macarthur High School
San Antonio, TX
05.2011

Bachelor of Science - Mechanical Engineering Technology

Texas State University
San Marcos, TX
12.2020

Skills

  • Bill computation
  • Upselling techniques
  • Accurate money handling
  • Food and beverage pairings
  • Food spoilage prevention
  • Cash handling
  • Daily specials memorization
  • Front-of-house display creation
  • High-volume dining
  • Compliance standards
  • Bar terminology
  • Food station setup
  • Guest relations
  • Menu presentation
  • Guest relations management
  • Tableside Service
  • Dining area maintenance
  • Item promotion
  • Order accuracy
  • Guest seating arrangements
  • To-go order preparation
  • Wine service

Certification

  • Certified Food Handler, Saltgrass - 2016-2020
  • T.A.B.C. Certified

Timeline

Server

White Lodging
09.2022 - Current

Server Shift Leader

North Italia Restaurant
03.2021 - Current

Server Shift Leader/Bartender

Landry's Inc.
08.2016 - Current

Full Case Order Selector

H.E. Butt Grocery Company
09.2013 - 07.2015

Lead Key Holder

Dollar General
05.2011 - 06.2013

High School Diploma -

Macarthur High School

Bachelor of Science - Mechanical Engineering Technology

Texas State University

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Brenden Ibrahim