Brenden James
Chandler,AZ
Summary
Creative Salon Stylist known for high productivity and efficient task completion. Specialize in color techniques, precision cutting, and personalized styling guidance. Possess strong consultation skills, adept at understanding client needs and translating them into exceptional outcomes. Excel in time management, adaptability, and customer service, ensuring seamless salon experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner of Salon Suite
Bright Future LLC
, Arizona
10.2024 - Current
- Owner of Salon suite
- Master colorist and stylist
- Proving services to clients
- Selling products
- Prebooking with 95% retention rate
Director of Education
Avalon institute
05.2023 - Current
- Overseeing staff of 20+ instructors
- Overseeing student body of 200+
- Developing curriculum
- Ongoing coaching of staff
- Facilitating meetings, events, fundraisers, and several interviews
- Responsible for large inventory of products and equipment
- Responsible for handling and solving client concerns
- Responsible for handling and solving student concerns
- Training new staff
- Interviewing and onboarding new staff
- Ongoing goals to produce service and product sales
Master Stylist/Color Expert
Lora Moon Styling
03.2022 - 06.2024
- Providing hair services to clients
- Scheduling appointments and making schedules
- Selling products
- Advanced training in Davines
- Performing corrective colors
- Providing the latest trends through color, cut, and styling
- Educating clients how to maintain hair
- Building lasting and loyal relationships with clients
- Ongoing education
Stylist/Shop Educator & Manager
Drybar
04.2014 - 06.2022
- Consults with clients and provides desired hair styles
- Addressing clients hair concerns
- Exceeding customer service expectations, consistently maintaining a 5 star average
- Educating clients on products and maintaining hair style
- Upselling clients by providing add on services, as well as selling products and memberships
- Motivating staff
- Boosting Morale within shop
- Motivating Product Sales
- Driving Membership Sales
- Running Front Desk
- Advanced training in downtime
- Assisting with training bartenders
- Assisting with inventory
- Interviewing stylists
- Testing out new stylists/approving them floor ready
- Training front desk
- Client concerns
- Listening to call recordings
- Stylist evaluations monthly
- Taking overflow clients/opening books as needed
Multiple Departments
Discover Financial Services
10.2018 - 03.2021
- CORE Agent (October 2018-December 2019): Assisted customers via phone with credit card inquiries, processed payments, removed fees/penalties as necessary, transferred customers to appropriate departments.
- ACT Agent (December 2019- June 2020): Assisted customers via phone regarding complex matters, took escalated calls from frontline agents, assisted customers with credit building guidance, processed applications.
- Customer Relationship Manager & AGENT+ Team Lead (June 2020-March 2021): Took escalated calls, worked closely with upper management to identify problems with customer accounts and present appropriate solutions, developed fellow agents as a mentor, listening to calls and leading calibrations within the department, worked with upper management to identify problem trends within the department, processed reports weekly that tracked statistics within the department, met with agents and management one on one for disciplinary actions as needed, took calls from customers who wanted to close their accounts, and had to try and retain them by showing value and tailoring the account to their needs, de-escalated angry/upset customers, took classes learning organizational management and business management, along with learning many leadership skills, utilized an inside out coaching method to motivate agents and drive stats, lead team 4DX meetings, held agent accountable for their commitments to reach their goals.
Salon Owner/Stylist
The Bleach Room LLC
04.2014 - 06.2019
- Provided hair services, specifically color and cuts
- Ran booking software, booking appointments, pre-booking, checking out clients, and selling products
- Maintained proper licensing required to operate salon
Chemical Technician
Toni & Guy
12.2012 - 04.2014
- Consulted with clients on desired look and provided color and chemical services
- Responsible for taking inventory on products and color
- Educated clients about products
- Maintained and Exceeded sales goals
- Continued education and assisted in training new stylists
Education
Bachelor's Degree - Organizational Management
Wilmington University
06.2025
Cosmetology Instructor License -
Avalon Institute
01-2023
High School Diploma -
Arizona Conservatory for Arts & Academics
01.2012
Cosmetology License -
Toni & Guy Academy
01-2012
Skills
- Beauty trends
- Sales techniques
- Consultation skills
- Conflict resolution
- Scheduling appointments
- Customer service
- Problem solving
- Client consultation
- Quick learner
- Teamwork
- Sales
- POS systems
- Excel
- Education and training
- Multitasking
- Time management
- Organization
Certification
- Bellami Master Certified
- Babe Extensions Certified
- Toni & Guy Cutting and Color Technical Certification
- Davines Trained (color and products)
Timeline
Owner of Salon Suite
Bright Future LLC
10.2024 - Current
Director of Education
Avalon institute
05.2023 - Current
Master Stylist/Color Expert
Lora Moon Styling
03.2022 - 06.2024
Multiple Departments
Discover Financial Services
10.2018 - 03.2021
Salon Owner/Stylist
The Bleach Room LLC
04.2014 - 06.2019
Stylist/Shop Educator & Manager
Drybar
04.2014 - 06.2022
Chemical Technician
Toni & Guy
12.2012 - 04.2014
Bachelor's Degree - Organizational Management
Wilmington University
Cosmetology Instructor License -
Avalon Institute
High School Diploma -
Arizona Conservatory for Arts & Academics
Cosmetology License -
Toni & Guy Academy
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