Summary
Overview
Work History
Education
Skills
Timeline
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Brenden Leverett

McKinney,TX

Summary

Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable and fun experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Bartender/Server

El Patio
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Bartender Trainer

Cinemark
09.2019 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised and monitored use of tools and equipment.
  • Observed and evaluated work to determine progress, provide feedback, and make suggestions for improvement.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Stocker

Market Street
08.2018 - 03.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with pallet jacks to stay on top of demanding schedules.

Team Member

Spring Creek BBQ
02.2018 - 08.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Monitored food quality and presentation to maintain high standards.

Education

High School Diploma -

Braswell High School
Little Elm, TX
05.2019

Skills

  • Greet Guests
  • Customer Service
  • Assist Customers
  • Effective Customer Service

Timeline

Bartender/Server

El Patio
01.2023 - Current

Bartender Trainer

Cinemark
09.2019 - Current

Stocker

Market Street
08.2018 - 03.2019

Team Member

Spring Creek BBQ
02.2018 - 08.2018

High School Diploma -

Braswell High School

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Brenden Leverett