Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brenden Matice

Fort Edward,NY

Summary

Operations manager with extensive experience in logistics and delivery management. Proven track record in optimizing operational efficiency, safety, and productivity. Skilled in overseeing teams and managing equipment, including boom trucks, tractor trailers, moffetts, and forklifts, to ensure smooth operations. Committed to implementing best practices that enhance productivity and safety.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager/Class B CDL Truck Driver/Transportation Dispatcher

Kamco Supply
Albany, NY
05.2008 - Current
  • Enforced federal, state, local and company rules for safety and operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Responded to information requests from superiors, providing specific documentation.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Formed and sustained strategic relationships with clients.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Addressed customer concerns with suitable solutions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Identified needs of customers promptly and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Managed daily delivery and work schedules to maximize coverage.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Prepared daily work and run schedules.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Scheduled loads according to priority and available equipment.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Provided timely updates to customers regarding their orders or requests.
  • Received or prepared work orders.
  • Assembled orders according to customer requests.
  • Performed cycle counts to maintain accurate inventory records.
  • Verified accuracy of incoming shipments against purchase orders.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Transported goods to designated areas within the warehouse facility.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Inspected incoming shipments for damage or discrepancies.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Staged and sorted multiple types of products for loading.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Operated a variety of machinery and tools safely and efficiently.

Cco Certified Crane Operator

Kamco Supply
Albany, NY
05.2008 - Current
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Loaded and unloaded cargo from delivery trucks with the use of the boom truck's crane.
  • Managed inventory of materials onboard the boom truck as needed.
  • Performed daily pre-operational inspections of the boom truck and ensured all safety features were functioning properly.
  • Operated the booms efficiently and effectively to maximize productivity without compromising safety.
  • Positioned lifting devices to secure material or products for transport to designated areas.
  • Followed maps and GPS systems to promptly complete tasks.
  • Ensured compliance with local, state, and federal regulations while operating the boom truck.
  • Observed road signs and signals while driving and maintained a safe speed at all times.
  • Conducted thorough post-trip inspections following completion of each shift in order to identify any issues that may have occurred during transit.
  • Transported materials to designated job sites safely and securely.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Followed proper procedures for securing loads during transport to ensure safe movement over public roads.
  • Communicated regularly with dispatchers regarding arrival times, delays, traffic conditions.
  • Moved levers or controls of lifting devices to load, unload or stack material.

Education

High School Diploma -

South Glens Falls Senior High School
South Glens Falls, NY
06-2007

Skills

  • Safety compliance
  • Customer service
  • Quality assurance
  • Inventory management
  • Route optimization
  • Effective communication
  • Logistics
  • Maintaining compliance
  • Problem solving
  • Relationship building

Certification

  • CCO Certified Boom Operator
  • CDL Class B driver
  • Certified in reasonable suspicion
  • Forklift trainer for Kamco Supply
  • CDL driver trainer for Kamco

References

References available upon request.

Timeline

Operations Manager/Class B CDL Truck Driver/Transportation Dispatcher

Kamco Supply
05.2008 - Current

Cco Certified Crane Operator

Kamco Supply
05.2008 - Current

High School Diploma -

South Glens Falls Senior High School

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Brenden Matice