Brenden McNamara
Olmsted Falls,OH
Summary
Dynamic professional with a strong background in customer service and client advocacy, honed at Clear Perspective Therapy. Proven ability to engage and build rapport with diverse individuals, while effectively managing cases. Skilled in crisis intervention and active listening, consistently achieving positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barback
Pins Mechanical
Cleveland, OH
12.2024 - Current
- Performed minor maintenance tasks to keep bar equipment in good working order.
- Cleaned up spills and brought replacement items to tables.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
Social Worker / Clinician
Clear Perspective Therapy
08.2023 - Current
- Provided direct clinical social work services to individuals ages 13-45 in a mental health setting.
- Maintained thorough case history records and wrote detailed reports.
- Preparing and setting up for future sessions with clients.
- Communicating and working together with other clinicians to constantly learn more about changing therapeutic processes.
- Outreach to expand the clientele base.
- Post on social media to raise social awareness of mental health issues.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Participated in professional development activities such as seminars, workshops, trainings.
Content Creator
Twitch.tv
, OH
06.2019 - Current
- Achieved Affiliate status on Twitch.
- Achieved follower count of 600.
- Built a positive online community that celebrates each other's differences.
- Organized fundraising campaigns for different charities to support their causes (St. Jude Children's Research Hospital, AbleGamers, etc.).
- Showcased games made by small companies to promote them.
- Uploaded on different social media platforms to reach out to more people.
- Managed a Discord server of 100 people, moderating and engaging with members.
- Hosted movie nights and other activities to advocate for mental health, and promote a safe space for discussion.
Property Manager
Gentile Properties LTD
Avon, OH
05.2021 - 05.2022
- Organized the owner directory for easier access to important documents
- Checked in on residents to see if they needed assistance with their homes or providing rent payments
- Delivered eviction notices and warnings
- Responsible for showing open houses and provided information to people who were interested in moving into properties
- Met with contractors to discuss renovation plans for properties
- Took pictures of properties for the website to keep listings up-to-date
- Actively listened to residents about issues with their homes and arranged for contractors to address and correct the problems
Sales Associate
JCPenney
North Olmsted, OH
11.2016 - 05.2021
- Greeted incoming customers and provided immediate assistance
- Effectively trained new hires on best practices and protocols
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Computed sales prices, totaled purchases and processed payments
- Set aside merchandise for on-hold reservations
- Organized and displayed items in a visually appealing manner
- Operated a cash register to process cash, check and credit card transactions
- Delivered curbside delivery packages to customers that ordered online
- Answered customer phone calls promptly and in an appropriate manner
Cleveland Cavaliers Ecommerce Associate
Parma Commerce Center
Parma, OH
12.2018 - 12.2019
- Organized warehouse merchandise
- Shipped out packages with efficiency
- Prepared boxes and 'thank you' packets for customers' orders
- Pulled customer merchandise from the warehouse to prepare for shipping
- Maintained cleanliness of the warehouse to operational standards
- Modeled for pictures posted on the Cavs Team Shop
Education
Bachelor's Degree - Social Work
The University of Akron
Akron, Ohio01.2024
Diploma -
Olmsted Falls High school
Olmsted Falls, Ohio01.2018
Skills
- Active listening
- Excellent verbal and written communication
- Engaging personality
- Safety awareness
- Mental focus
- Task-oriented
- Customer service
- Team collaboration
- Emotional intelligence
- Case management
- Client advocacy
- Therapeutic rapport
- Crisis intervention
Certification
- LSW
Timeline
Barback
Pins Mechanical
12.2024 - Current
Social Worker / Clinician
Clear Perspective Therapy
08.2023 - Current
Property Manager
Gentile Properties LTD
05.2021 - 05.2022
Content Creator
Twitch.tv
06.2019 - Current
Cleveland Cavaliers Ecommerce Associate
Parma Commerce Center
12.2018 - 12.2019
Sales Associate
JCPenney
11.2016 - 05.2021
Bachelor's Degree - Social Work
The University of Akron
Diploma -
Olmsted Falls High school
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