Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenden McPhillips

Allen Park

Summary

Dynamic professional specializing in customer relationship management and operational efficiency. Recognized for successfully managing online sales operations and training initiatives, contributing to enhanced team performance and customer loyalty, and maintaining the utmost safety in the workplace while also instructing customer and coworker alike in safety best practices.

Overview

9
9
years of professional experience

Work History

Retail Internet Used Firearm Specialist

Cabelas
Dundee
10.2021 - Current
  • Assisted customers with product selection and provided recommendations based on needs.
  • Operated point-of-sale system for processing transactions and managing cash flow.
  • Collaborated with team members to ensure smooth daily operations and effective communication.
  • Resolved customer inquiries and complaints promptly to enhance service satisfaction.
  • Trained new staff on store policies, customer service, and operational procedures.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Managed online sales operations and customer inquiries effectively.
  • Developed promotional strategies to enhance product visibility online.
  • Coordinated with logistics to ensure timely order fulfillment and delivery.
  • Trained new team members on sales processes and customer service standards.
  • Provided exceptional customer support through various online channels.
  • Educated clients on firearm safety and proper handling techniques.
  • Conducted thorough background checks for potential firearm purchasers.
  • Completed required paperwork and background checks for each purchase.
  • Advised customers on correct weapons, ammunition and accessories for intended uses.
  • Kept inventory of firearms and ammunition well-organized, stocked, and secure.

Meat Clerk

Kroger
Lambertville
09.2016 - 01.2022
  • Assisted customers in selecting fresh meats and poultry products.
  • Managed meat department inventory to ensure product availability and freshness.
  • Operated slicing and packaging equipment for various meat products.
  • Maintained cleanliness and organization of meat display cases and work areas.
  • Followed food safety guidelines to ensure quality handling of meat products.
  • Collaborated with team members to restock shelves and displays efficiently.

Sales Associate

O'Reilly Auto Parts
Lambertville
01.2019 - 05.2019
  • Assisted customers with product selection and provided excellent service.
  • Maintained inventory levels and organized merchandise displays effectively.
  • Operated point-of-sale system for transactions and customer payments.
  • Trained new sales associates on store policies and customer engagement techniques.
  • Collaborated with team members to achieve sales goals and improve customer experience.
  • Processed returns and exchanges following company procedures accurately.
  • Resolved customer inquiries and complaints in a professional manner.
  • Participated in promotional events to enhance brand awareness and drive sales.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Bachelor of Science - Criminal Justice

University of Toledo
Toledo, OH
05-2022

Skills

  • Firearm safety
  • Online sales management
  • Inventory management
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Product knowledge
  • Conflict resolution
  • Problem solving
  • Team collaboration
  • Time management
  • Point-of-sale operation
  • Customer recommendations

Timeline

Retail Internet Used Firearm Specialist

Cabelas
10.2021 - Current

Sales Associate

O'Reilly Auto Parts
01.2019 - 05.2019

Meat Clerk

Kroger
09.2016 - 01.2022

Bachelor of Science - Criminal Justice

University of Toledo

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