Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Brenden Miller

New Braunfels,TX

Summary

Versatile and dynamic professional with experience at Planet Fitness and the CDC, showcasing exceptional time management and problem-solving skills. Excelled in guest relations and efficiently resolved conflicts, enhancing customer satisfaction. Fluent in French, adept in CPR, and committed to achieving organizational goals through proactive engagement and innovative solutions.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Planet Fitness
10.2023 - 02.2025
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Performed basic daily bookkeeping tasks.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Collected room deposits, fees, and payments.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Enforced policies and procedures to increase efficiency.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Child Development Coordinator

United States Air Force Youth and Child Services
05.2021 - 09.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Helped children learn how to complete small chores appropriate for age level.
  • Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
  • Assisted older kids with homework, school projects and chores.
  • Reassured children when upset providing emotional support and stability.
  • Planned fun outings and educational activities to keep children entertained.
  • Taught children basic life skills, manners and personal hygiene.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Intern For Ebola Response

Center for Disease Control and Prevention
05.2019 - 06.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Education

High School Diploma -

The Miller School of Albemarle
Charlottesville, VA
05-2020

Skills

  • Time management
  • Problem-solving skills
  • Guest relations
  • Credit card handling
  • Conflict management
  • Customer service
  • Infant care experience
  • CPR certified
  • Toddler engagement
  • Diaper changing
  • Goal-oriented mindset
  • French fluency

Languages

French
Full Professional

Timeline

Front Desk Associate

Planet Fitness
10.2023 - 02.2025

Child Development Coordinator

United States Air Force Youth and Child Services
05.2021 - 09.2021

Intern For Ebola Response

Center for Disease Control and Prevention
05.2019 - 06.2019

High School Diploma -

The Miller School of Albemarle

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Brenden Miller