Summary
Overview
Work History
Education
Skills
Accomplishments
Languages I Learned
Affiliations
References
Work Availability
Timeline
Generic
Brenden Polk

Brenden Polk

Dover,DE

Summary

Motivated kitchen leader offering dedicated experience in food preparation. High standards for taste and quality with expertise maintaining profitable margins. Superior communication and leadership skills. Dependable food service professional with 3 years of experience collecting payments, taking orders and preparing food. Outgoing teammate willing to assist employees with Work oriented progress and team building across the whole work environment. Known for arriving early to take over from earlier shift workers before shift begins. Versatile Chef with vast experience preparing dishes to impress diners. Trains and develops chefs to company standards. Anticipates ingredient needs and arranges re-stock to facilitate productive kitchen flow and uphold business standards. Appealing to a vast majority of vendors requiring excellent work and quick thinking and creative ideas on the job.

Trust and dedication is very important not only to my operations leaders but as well as myself, everyone has the ability to learn and grow in their field of interest and with the right training and mindset any creative mind can achieve success with their work and passion. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.

Overview

6
6
years of professional experience

Work History

Chef

McGlynns Pub
Dover, DE
05.2021 - 12.2024
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Distributed food to service staff for prompt delivery to customers.
  • Supervised food preparation staff to deliver high-quality results.
  • Selected and developed recipes and planned menus, driving consistent food quality and production.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Collaborated with restaurant management to align kitchen operations with goals of establishment.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Organized special events such as banquets or buffets requiring complex menus or decorations.
  • Met with clients to discuss menus and meal options for weddings and banquets.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.

Customer Service Representative

AutoZone
Dover, DE
12.2022 - 12.2023
  • Resolved customer complaints promptly and efficiently.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Senior Automotive Technician

Valvoline Instant Oil Change
Dover, DE
03.2021 - 05.2023
  • Tested vehicle components to ensure proper operation and performance.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Instructed apprentices in proper techniques for repairing various components within an automobile system.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Estimated costs of vehicle repair.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Maintained accurate records of all service performed on each vehicle.
  • Explained repair procedures to customers in an understandable manner.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Reviewed technical documents such as schematics and diagrams when diagnosing complex problems.
  • Adhered strictly to safety protocols while performing repairs or servicing vehicles.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.

Warehouse Worker

Amazon
Wilmington, DE
11.2021 - 02.2022
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Assembled orders according to customer requests.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Used scanners to track parcel information, condition or receipt.
  • Investigated any reported problems regarding shipping errors or damages.
  • Collaborated closely with other departments on special projects as needed.
  • Identified discrepancies between physical count and computer data.
  • Used pallet jacks to move items to and from warehouse locations.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Followed established guidelines for picking orders accurately.

Crew Member Cook

Chick-fil-A
Dover, Delaware
05.2019 - 11.2021
  • Worked in fast-paced environment with sense of urgency to serve guests quickly
  • Maximized sales potential by properly prepping, storing and rotating food products
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Kept kitchen up to code for health and safety inspections
  • Trained and assisted new kitchen staff members
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Suggested actionable improvements to streamline training procedures
  • Safely used kitchen equipment and reduced risk of injuries and burns
  • Identified inefficiencies leading to improved productivity

Delivery Driver

Papa Johns
Dover, DE
02.2020 - 07.2021
  • Completed on-time deliveries by choosing best and most efficient routes
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Verified daily deliveries against shipping instructions before delivering to customers
  • Worked overnight shifts during peak periods to meet coverage needs
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Created and submitted delivery and DOT logs
  • Loaded truck and properly secured items to prevent damage for deliveries
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
  • Kept detailed records of deliveries and money received from customers
  • Checked loads against documentation before completing final delivery at destinations
  • Loaded and unloaded various delivery vehicles with correct order and balancing

Customer Service Representative

GameStop
Dover, Delaware
10.2018 - 01.2020
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Regularly exceeded daily sales and product add-on quotas
  • Provided information regarding charge accounts and loyalty programs
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Recommended products to customers, thoroughly explaining details
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Responded to customer requests for products, services and company information
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues

Server

Texas Roadhouse
Camden, DE
03.2019 - 06.2019
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

High School Diploma -

Caesar Rodney High School
Camden, DE
05.2018

No Degree - Criminal Justice

Delaware Technical Community College
Dover, DE

Skills

  • Reliable and Responsible
  • Supply Ordering
  • Cooperative Attitude
  • Safety and Health Compliance
  • Coording Cooking Time
  • Stocking and Replenishing
  • Written and Verbal Communication
  • Cash Handling
  • Workflow Assignments
  • Food-Borne Illness Prevention
  • Food Packaging and Labeling
  • Mathematical Reasoning
  • Quality Control
  • Cash Register Operations
  • Adaptable and Flexible
  • Performance Improvement
  • Microsoft Office
  • Specialty Food Preparation
  • Safety and Risk Management
  • Team Building
  • Staff Training and Onboarding
  • Multitasking and Prioritization
  • Inventory Control
  • Problem Solving
  • Detail-Oriented
  • Institutional Cooking
  • High-Volume Production
  • Inventory Management
  • Team Support and Assistance
  • Collaboration and Teamwork
  • Time Management
  • Team Leadership
  • Focused and Disciplined
  • Analytical Thinking
  • Operations Management
  • Profit and Loss Ownership
  • Effective Planning
  • Coordination and Management
  • Safe Equipment Operation
  • Relationship Building
  • Equipment Cleaning and Maintenance
  • Food preparation techniques
  • Meal service
  • Kitchen equipment operation
  • Problem-solving
  • Food presentation
  • Inventory management
  • Recipe development
  • Kitchen operations management
  • Menu development
  • Attention to detail
  • Culinary creativity
  • Equipment maintenance
  • Knife use
  • Kitchen equipment operation and maintenance

Accomplishments

  • Completion of 3 years in AFJROTC in high school
  • Over 15 years of experience with art and design
  • kept my physical health by playing sports in high school and college
  • historical research and data retrieval

Languages I Learned

Spanish
Elementary

Affiliations

  • building menu items at restaurants over the years
  • making my own recipes
  • tattooing and design experience over 2 years
  • painting and architectural design over 4 years
  • automotive mechanic experience over 4 years
  • goal driven from outside activities such as sports, fishing and physical wellbeing

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

AutoZone
12.2022 - 12.2023

Warehouse Worker

Amazon
11.2021 - 02.2022

Chef

McGlynns Pub
05.2021 - 12.2024

Senior Automotive Technician

Valvoline Instant Oil Change
03.2021 - 05.2023

Delivery Driver

Papa Johns
02.2020 - 07.2021

Crew Member Cook

Chick-fil-A
05.2019 - 11.2021

Server

Texas Roadhouse
03.2019 - 06.2019

Customer Service Representative

GameStop
10.2018 - 01.2020

High School Diploma -

Caesar Rodney High School

No Degree - Criminal Justice

Delaware Technical Community College

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Brenden Polk