Brenden Thomas
Imperial,MO
Summary
Fraud Analyst at Citibank experienced in transaction monitoring, fraud investigations, and identifying suspicious account activity. I analyze large volumes of transactions to detect fraud risks while maintaining nearly 100% quality accuracy and strong productivity results. In addition to my investigative work, I assist with training classes, provide one-on-one coaching to other analysts, and develop internal training resources to help improve team performance. I'm passionate about protecting customers, reducing fraud losses, and continuously improving fraud detection processes.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
Citibank
01.2025 - Current
- Conduct high-volume investigations of suspicious transactions and account activity to identify fraud risk and prevent financial losses.
- Review and analyze hundreds of transactions and customer activity patterns daily to detect account takeover attempts, payment fraud, and emerging fraud schemes.
- Apply risk-based decision frameworks aligned with internal fraud governance policies and regulatory requirements.
- Maintain detailed, audit-ready documentation supporting internal controls and regulatory compliance requirements.
- Assist with new-hire training classes, provide one-on-one coaching to analysts, and develop internal training documentation to improve investigative consistency and team performance.
- Identify recurring fraud indicators and contribute insights that support improved fraud detection strategies and operational processes.
- Monitor fraud activity trends and highlight recurring risk indicators to leadership and team members to support improved detection strategies and reduce potential fraud exposure.
- Consistently meet or exceed productivity benchmarks while maintaining nearly 100% quality assurance accuracy in case reviews.
LG Certified Advisor
Best Buy
05.2024 - 01.2025
- Served as a product specialist assisting customers with purchasing decisions in a performance-driven retail environment.
- Contributed to sales performance through consultative customer support.
Customer Compliance Associate
Good Day Farm
06.2023 - 02.2024
- Maintained compliance with company policies and state regulations.
Electrical Technician
Enerco Electric / Exceptional Electric
02.2022 - 01.2023
- Installed and serviced residential and commercial electrical systems following safety standards and building codes.
Delivery Associate
Papa John's
11.2020 - 02.2022
- Delivered orders efficiently while maintaining strong customer service and accurate transaction handling.
Operations Manager
Dairy Queen
08.2017 - 11.2020
- Supervised daily operations including staff scheduling, training, and cash handling procedures.
Skills
- Fraud Investigation
- Transaction Monitoring
- Fraud Pattern Identification
- Risk-Based Decision Making
- Suspicious Activity Detection
- Fraud Trend Analysis
- Regulatory Compliance
- Case Documentation
- Loss Mitigation
- Quality Assurance Accuracy
- Training & Mentorship
- Cross-Functional Collaboration
Timeline
Fraud Analyst
Citibank
01.2025 - Current
LG Certified Advisor
Best Buy
05.2024 - 01.2025
Customer Compliance Associate
Good Day Farm
06.2023 - 02.2024
Electrical Technician
Enerco Electric / Exceptional Electric
02.2022 - 01.2023
Delivery Associate
Papa John's
11.2020 - 02.2022
Operations Manager
Dairy Queen
08.2017 - 11.2020