Brenden Walden
Uber Eats
Vista,CA
1
Certification
16
years of professional experience
I have extensive experience in customer service, now focusing on the mental health field. Proven ability to connect with individuals while providing compassionate support during challenging times. Committed to leveraging interpersonal skills and empathy to foster positive relationships and promote mental well-being. I am eager to contribute to a team that is passionate like I am with helping people overcome life struggles and mental health disabilities.
Work History
Registered Behavior Technician
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Collaborated with interdisciplinary teams to enhance therapeutic strategies and interventions.
- Monitored client progress and documented behavioral changes for analysis and reporting.
- Trained and mentored new staff on best practices in behavior management techniques.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Walmart delivery driver
3 Years 2 Months- Deliver groceries when people order on the app.
- Delivered merchandise efficiently to customers, ensuring timely arrival and satisfaction.
- Managed route planning to minimize delays and optimize delivery times.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Resolved customer inquiries and concerns during delivery, enhancing overall service experience.
- Implemented best practices for load securing, reducing risk of damage during transit.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Uber Eats Driver
6 Years 7 Months- Deliver food when people send in orders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Excellent communication skills, both verbal and written.
Amazon Flex Driver
3 Years 11 Months- Deliver packages on preplanned routes
- Delivered packages efficiently, adhering to scheduled timelines and route optimization.
- Navigated diverse delivery routes using GPS technology for accurate package distribution.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Monitored vehicle maintenance needs, ensuring compliance with safety standards.
- Communicated effectively with customers to ensure satisfaction and address inquiries.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Handled packages responsibly, reducing instances of damage or loss during transit.
Care Coordinator
4 Months- Supervised OCD teenagers with day to day living and therapy groups.
- Coordinated care plans for clients, ensuring alignment with treatment goals and provider recommendations.
- Developed relationships with families, providing ongoing support and education throughout treatment process.
- Collaborated with multidisciplinary teams to enhance service delivery and address client concerns effectively.
- Implemented quality improvement initiatives, enhancing overall client satisfaction and program effectiveness.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
Starbucks Barista
6 Months- Made drinks, cleaned, ran the drive-thru window, and ran the cash register. I strived to provide the best customer service possible.
- Collaborated with team members to streamline workflow and enhance service speed.
- Implemented best practices for food safety and cleanliness in workstations.
- Resolved customer inquiries and concerns efficiently, fostering positive experiences.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Delivered high-quality beverages with precision and attention to customer preferences.
- Trained new baristas on beverage preparation and customer service standards.
Taco Bell Crew Member
3 Months- I worked the cash register and greeted/made great relationships with the regulars who came in. I also cleaned the dining room.
- Delivered exceptional customer service, ensuring satisfaction during high-volume service hours.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Collaborated with team members to prepare food items according to Taco Bell standards and recipes.
- Maintained cleanliness and organization of dining and kitchen areas, adhering to health and safety regulations.
- Resolved customer complaints promptly, contributing to a positive dining experience and repeat business.
- Worked front counter, drive-thru and other areas.
Menucover Sales
5 Years 5 Months- I assisted my grandpa with his menucover business. I helped him when we visited existing clients in the San Diego area. I assisted creating mailers, creating samples, delivering guest checks, and I answered the phone in the office.
Education
Associate's degree - Psychology
Skills
Applied behavior analysis
Social skills development
Discrete trial training
Token economy systems
Reinforcement procedures
Prompting strategies
Mental health support
Medication monitoring
Self-care techniques
Data and Note taking
Emotional Support
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Quick learner
Multitasking
Accomplishments
I have accomplished the Deans list 3 times at Palomar College and two times at CSUSM.
I obtained my RBT certification on 5/30/26.
Certification
- CPR Certification
- RBT Certification
Interests
I am a skilled samoan fire knife dancer.
I am also highly interested in sports
particularly statistics related to sports.
Timeline
Registered Behavior Technician
ACES
06.2026 - CurrentRead More
Care Coordinator
Newport Healthcare
02.2024 - 06.2024Read More
Walmart delivery driver
Walmart
04.2023 - CurrentRead More
Amazon Flex Driver
Amazon Flex
11.2021 - 10.2025Read More
Starbucks Barista
Starbucks
03.2021 - 09.2021Read More
Uber Eats Driver
Uber Eats
11.2019 - CurrentRead More
Taco Bell Crew Member
Taco Bell
02.2017 - 05.2017Read More
Menucover Sales
World Wide Menu Covers
01.2010 - 06.2015Read More
Palomar College
Associate's degree from Psychology
Read More