Brenden Ziomek
Buffalo,NY
Summary
Hard working fast learning employee, who likes to be challenged. Looking, to use experience gained from previous employment to branch out in the world and obtain new experiences and potentially grow in a company. Authorized to work in the US for any employer Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Ty Inc.
06.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Cold-called leads and closed large number of new sales over several months.
Housing Specialist
Housing Options Made Easy
03.2020 - 04.2020
- Responsible for managing full case load of people who are involved with organization
- Involved with locating and securing low income housing for those seeking assistance
- Managed monthly payments, responsible for setting up and maintain clients standard of living to eventually move them to more independent life style.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
Administrative Assistant
Horizon Health Services
08.2019 - 02.2020
- Responsible for checking patients in and out of appointments
- Responsible for scheduling and maintaining counselors schedules throughout week
- Prepped tox cups for drug tests weekly
- Prepared information and collected information for new patients that meet with counselors and or doctor
- Maintenance of front lobby area
- Maintain client records, collect payments, whole list off front staff/ secretary duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Customer Service
Home Depot
05.2018 - 04.2019
- Assisting with customer needs and requests
- Responsible for accepting and processing returns in timely manner
- Responsible for processing sales transactions as well
- Maintain record and update customer online orders and special orders
- Create and maintain customer in store pick ups and deliveries
- Was given responsibility to maintain and keep record of all special orders coming and going in store.
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
Cash Wrap Supervisor
Adidas
02.2017 - 02.2018
- Responsible for maintenance and operation of cash wrap area of store
- Supervised cashiers in busy hours to assure coverage and manage employee breaks and meals
- Responsible for authorizing any returns along with any mark downs and price changes
- Acted as key holder when manager coverage is low
- Responsible for balancing and counting of stores deposit and safe each night at end of operation.
- Operated register to process credit card, cash and debit transactions.
- Processed returns per policies and assisted cashiers with complex returns.
Cashier
Adidas
09.2014 - 02.2017
- Responsible for processing transactions in timely manner
- Acted as sales associate during town time
- Set up returns for manager or supervisor approval
- Would assist manager with deposit and safe count at tend of operation.
Cashier
Wegmans
07.2013 - 09.2014
- Responsible for processing transactions on timely manner
- Responsible for maintaining clean and safe working environment.
Education
Associates - Human Services
Niagara County Community College
Sanborn, NY06.2018
High School Diploma -
Niagara-Wheatfield Senior High School
Sanborn, NY06.2015
Skills
- Customer Care
- Customer Service
- Customer Support
- Microsoft Office
- POS
- Case Management
- Microsoft Outlook
- Responding to customer situations with sensitivity
- Prospecting Skills
- Customer Retention Abilities
- Product Management and Pricing
- Product and Service Knowledge
- Product Merchandising and Distribution
Timeline
Sales Representative
Ty Inc.
06.2022 - Current
Housing Specialist
Housing Options Made Easy
03.2020 - 04.2020
Administrative Assistant
Horizon Health Services
08.2019 - 02.2020
Customer Service
Home Depot
05.2018 - 04.2019
Cash Wrap Supervisor
Adidas
02.2017 - 02.2018
Cashier
Adidas
09.2014 - 02.2017
Cashier
Wegmans
07.2013 - 09.2014
Associates - Human Services
Niagara County Community College
High School Diploma -
Niagara-Wheatfield Senior High School
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