Summary
Work History
Accomplishments
Skills
Work Availability
Education
Software
Languages
Timeline
BusinessAnalyst

Brendie Rodriguez

Customer Service Specialist
Fresno,CA

Summary

Detail-oriented and adaptable professional with extensive experience in data entry, customer service, and administrative roles. Proven track record of accuracy and efficiency as a Data Transcriber for the IRS and managing data entry for multiple car rental locations. Skilled in delivering exceptional customer service through roles such as Hilton Hotel Front Desk Agent and PBX Operator. Versatile background includes warehouse operations, retail sales, and childcare, showcasing strong organizational, multitasking, and communication abilities. Seeking a remote data entry/customer service position to leverage my expertise in data accuracy, client support, and operational efficiency.

Work History

Family Care Provider

Sabastynn Rushing
11.2024 - Current
  • Provide compassionate care and support for individuals with diverse needs.
  • Coordinated daily care routines, ensuring consistency and quality of family support services.
  • Organized home life effectively by managing schedules, appointments, bill payments, and other logistical aspects of daily living.
  • Established a strong rapport with all family members through active listening skills and empathy during challenging times or crises.
  • Demonstrated flexibility and adaptability in responding to the varying needs and preferences of each unique family unit served.

Shipping and Receiving Lead

Printasaurus, LLC.
10.2021 - 11.2024
  • Validated incoming and outgoing orders efficiently.
  • Coordinated with vendors to correct shipments and managed Return Merchandise Authorizations (RMA's), for returns.
  • Ensured accurate inventory to meet the company's and customers' needs.
  • Provided direct updates on customer orders due to delivery transparency.
  • Supported Production when delivery schedules were delayed.
  • Worked meticulously with accounting to confirm proper billing of completed orders
  • Skilled in Warehouse Management System (WMS), ShopWorks for inventory, and ShipStation for fulfillment management.

Merchandise Handler/Warehouse Order Picker

Gap Distribution Center
10.2018 - 07.2019
  • Operated forklifts and pallet jacks to transport merchandise efficiently within the warehouse environment.
  • Managed inventory levels through regular cycle counts and reconciled discrepancies promptly.
  • Streamlined packing processes, reducing time spent on order fulfillment and improving accuracy.
  • Collaborated with team members to maintain the cleanliness and organization of storage areas.
  • Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Professional Childcare & Family Support Specialist

Crystal, Alex Treas/Leah Rodriguez
07.2016 - 10.2018
  • Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
  • Provided full-time care for 2 children (Newborn & 6 Yr. Old), ensuring their daily needs were met in a safe and nurturing environment.
  • Managed meal preparation, personal hygiene, and daily routines, including potty training, dressing, bathing, and administering medication as needed.
  • Coordinated school drop-offs, extracurricular activities, and medical appointments, demonstrating strong scheduling and logistical skills.
  • Developed and implemented structured routines to promote educational and development growth.

Family Caregiver

Leah Rodriguez
06.2010 - 06.2016
  • Provided consistent, high-quality childcare for a single-parent household, ensuring a safe, nurturing environment for the child.
  • Supported the family by alleviating financial burdens associated with professional childcare services.
  • Coordinated daily routines, including meal preparation, educational activities, and emotional support, fostering the child’s development.
  • Collaborated with both parents to meet the child’s needs and maintain a positive co-parenting dynamic.
  • I was fortunate enough to be able to assist my children with very inexpensive child care (free) to alleviate that financial burden. Every little bit helps. I was raised that if you're going to do something, do it right or don't do it at all. Also, when you're at work, don't take others for granted; be empathetic to others. A smile or a gesture can go a long way.

Accomplishments

Honor Flight is dedicated to honoring our veterans with a free trip to Washington, DC to visit their monuments and memorials. These memorials were built to honor their service, and we believe it's imperative they have the opportunity to see them.

With that said, my accomplishment is that I was given the responsibility and honor of helping heat press the Honor Flight emblem on items our United States Veterans will be using for their trip to Washington, DC. Thank you for your service and the freedom you gave us and others to come. My father is no longer with us, but he was a pilot in WWII. It made me feel as if he was there, even if it was a short time.

Skills

Respectful attitude

Patience and empathy

Compassionate caregiving

Reliability and punctuality

Attentive to people

Active listening

Excellent communication

Organizational skills

Personal hygiene assistance

Safety awareness

Emotional support

Meal preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

High School Diploma -

Roosevelt High School
Fresno, CA
09.1982 - 06.1985

Software

ShipStation

ShopWorks

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Family Care Provider

Sabastynn Rushing
11.2024 - Current

Shipping and Receiving Lead

Printasaurus, LLC.
10.2021 - 11.2024

Merchandise Handler/Warehouse Order Picker

Gap Distribution Center
10.2018 - 07.2019

Professional Childcare & Family Support Specialist

Crystal, Alex Treas/Leah Rodriguez
07.2016 - 10.2018

Family Caregiver

Leah Rodriguez
06.2010 - 06.2016

High School Diploma -

Roosevelt High School
09.1982 - 06.1985

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Brendie RodriguezCustomer Service Specialist