Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendolyn Belser

Cordova,AL

Summary

Hard-working and organized Administrative Assistant seeking a position in a similar setting Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

28
28
years of professional experience

Work History

Security Officer

Lion Security Services
01.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Issued access cards to authorized personnel to monitor access points.

Shift Leader

McDonald's
02.2019 - Current
  • Operate cash register at checkout; process payments
  • Run Drive Thru and front counter
  • Train new staff members
  • Work up and make daily deposits
  • Make sure kitchen and work areas are cleaned
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Event Coordinator

SELF EMPLOYED
08.2017 - 04.2021
  • Company Overview: MEETING AND CONVENTION PLANNERS
  • MEETING AND CONVENTION PLANNERS
  • Managed event logistics and operations.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Developed comprehensive risk management plans to minimize potential disruptions during high-profile events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Marketing Manager

SKILLGIGS INC
01.2017 - 03.2020
  • Company Overview: HOSTS AND HOSTESSES, RESTAURANT, LO
  • HOSTS AND HOSTESSES, RESTAURANT, LO
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Managed social media accounts, engaging with followers and creating loyal brand community.
  • Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.

Shipping Clerk

Mar Jac Poultry
03.2016 - 10.2018
  • Handled logistics as clerk on dock and warehouse
  • Work in shipping and billing in poultry processing plant
  • Ensured incoming and outgoing trucks had correct counts
  • Man the docks and make sure trucks go to right parts
  • Handled sales with restaurants and retailers; managed employee sales
  • Handled day-to-day shipping and receiving overseeing more than 5000 packages per day.

Operations Manager

H & W Service
06.2006 - 03.2016
  • Handled sales, contracts, scheduled and billed for services business
  • Services include pressure washing, auto sales, concrete finishing, lawn care
  • Alabama Designated Agent for auto titles; Notary
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.

Front Desk Supervisor/ Night Auditor

Baymont Inn & Suites
05.2009 - 06.2013
  • Responsible for all guest relation issues, complaints, concerns, and questions that my staff felt needed my attention
  • Managed front desk staff, hiring, scheduling, weekly/monthly payroll, disciplinary actions, monthly meetings, training of new staff members
  • Ensured all charges, adjustments, and correction of all accounts of the day have been properly balanced and posted to the appropriate guest folio or master account and appropriate reports and supporting documentation are in order
  • Investigated all out of balance situations and made adjustments or corrections to accounts as required
  • Prepared and distributed manager's report on a daily basis
  • Enforced policies and procedures and ensured that the hotel standards for guest services and work habits were met
  • Completed bi-weekly payroll for 35 employees.

Cashier

Marinoo's Inc
11.2007 - 02.2008
  • Cashier in a general grocery store

Front Desk Supervisor

Comfort Inn
08.2005 - 04.2006
  • General office hotel setting
  • Staffing, training workshops, billing, sales
  • Completed bi-weekly payroll for 30-40 employees.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.

General Office Clerk

The Bridge/Camp Mitnick
11.2002 - 01.2003
  • General office duties

Cosmetologist

House of Hair
09.1999 - 06.2001
  • Hair dresser

Customer Service Manager

Wal-Mart
05.1997 - 09.1999
  • Supervised 35-45 employees, trained new cashiers, received & processed customers concern and complaints, accounted for all cash
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Kept accurate records to document customer service actions and discussions.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Education

Vocational School Certificate - Cosmetology and Office Administration (OAD)

Bevill State Community College
Sumiton, AL
05.1998

Certificate - Office Administration

Bevill State Community College
Jasper, AL
02.2000

Vocational School Certificate - Cosmetology And Office Administration

Bevill State Community College
Sumiton, AL
05.1998

Skills

  • Experience in verifying and keeping records on incoming and outgoing shipments, bookkeeping, payroll, invoicing, inventory management, sales, and office management
  • Incident reporting
  • Report writing
  • Security guard license
  • Detail-oriented
  • Superior customer service
  • Physical fitness
  • Emergency response
  • Complex Problem-solving
  • Relationship building and management
  • Criminal law knowledge
  • Screening wands
  • High level of integrity
  • Interior and exterior patrol
  • Identification verification
  • Fire safety training
  • Asset protection
  • Arrest procedures
  • Operations management
  • Weapons training
  • Security equipment operation
  • Conflict de-escalation
  • Conflict resolution techniques
  • Surveillance
  • General security
  • Patrol operations
  • Threat assessment
  • Document management
  • Threat management
  • Staff management
  • Metal detector operation
  • Crime prevention

Timeline

Security Officer

Lion Security Services
01.2023 - Current

Shift Leader

McDonald's
02.2019 - Current

Event Coordinator

SELF EMPLOYED
08.2017 - 04.2021

Marketing Manager

SKILLGIGS INC
01.2017 - 03.2020

Shipping Clerk

Mar Jac Poultry
03.2016 - 10.2018

Front Desk Supervisor/ Night Auditor

Baymont Inn & Suites
05.2009 - 06.2013

Cashier

Marinoo's Inc
11.2007 - 02.2008

Operations Manager

H & W Service
06.2006 - 03.2016

Front Desk Supervisor

Comfort Inn
08.2005 - 04.2006

General Office Clerk

The Bridge/Camp Mitnick
11.2002 - 01.2003

Cosmetologist

House of Hair
09.1999 - 06.2001

Customer Service Manager

Wal-Mart
05.1997 - 09.1999

Vocational School Certificate - Cosmetology and Office Administration (OAD)

Bevill State Community College

Certificate - Office Administration

Bevill State Community College

Vocational School Certificate - Cosmetology And Office Administration

Bevill State Community College

Similar Profiles

CREATE PROFILE
Brendolyn Belser