Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Brendon Escora
Cold Lake,AB
Summary
Overview
2
years of professional experience
1
Certification
Work History
OSL Retail Services
Electronics Sales Associate
06.2022 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed credit and debit card payments to complete customer buying experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Expedia
Travel Consultant
06.2021 - 11.2021
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
University of CebuPhilippines
Bachelor of Science from Hospitality Management
06.2019
University Overview
- Cookery National Certification II
- Housekeeping National Certification II
- Undergraduate
University of San Jose-RecoletosPhilippines
Bachelor of Science from Management Accounting
03.2019
University Overview
- Dean's List 2015-2017
- Dean's List 2018-2019
- Academic Scholarship Recipient
- Elected to Public Information Officer for Junior Accountants in 2018-2019
- Junior Philippine Institute of Accountants Member
- Royal Institute of Management Accountants Member
- Bookkeeping National Certification III
- Awarded Cum Laude graduate
Skills
- Interpersonal and Written Communication
- Customer Consultation
- Product Knowledge
- Data Collection
- Upselling
- Customer Needs Assessment
Certification
- Certification on Foundation of Digital Marketing and E-Commerce by Google
- Certification on Introduction to Social Media Marketing by Meta
Availability
See my work availability
Not Available
Available
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Quote
Tell your heart that the fear of suffering is worse than the suffering itself.
Timeline
Electronics Sales Associate
OSL Retail Services
06.2022 - Current
Travel Consultant
Expedia
06.2021 - 11.2021
University of Cebu
Bachelor of Science from Hospitality Management
University of San Jose-Recoletos
Bachelor of Science from Management Accounting
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