Brendon Averett
Littleton,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wet Process Technician
Nexus Staffing
06.2024 - 11.2024
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Troubleshot technical issues, implementing solutions to maintain a smooth production process.
- Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
- Grow nickel stencils using the electrolysis process.
- Maintain equipment and perform general housekeeping tasks.
- Laminated new mandrels for photo exposure.
Injection Molding Technician
Mity Lite
02.2022 - 03.2024
- Troubleshot issues with molds, pipes, belts, chains and Injection Molding equipment.
- Maintained safety while using ultrasonic welding tools, heavyweight scales and forklifts
- Increased team productivity by providing training and guidance to junior technicians on injection molding techniques.
- Enhanced product quality by closely monitoring process parameters and making necessary adjustments.
- Cycle stock on a first in first out basis.
- Assisted with root cause analysis of defects, implementing corrective actions that led to fewer rejected products.
- Ensured workplace safety by strictly adhering to company protocols and industry regulations during all operations.
- Promoted waste reduction by identifying opportunities for recycling or reusing excess materials from the injection molding process.
- Reduced machine downtime by performing regular maintenance checks and troubleshooting issues promptly.
- Optimized cycle times to improve overall production output while maintaining high-quality standards.
- Maintained accurate documentation of machine settings, process parameters, and equipment maintenance records for quality control purposes.
Material Handler
Elkhart Plastics Inc.
01.2021 - 05.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Mixed Plastic powders according to need.
- Moved material to machines for use.
Customer Service Representative
Blade HQ
04.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in making purchases online or in the storefront.
- Trained new employees in knife safety.
- assisted new employees on product knowledge.
Education
Associate of Arts - Culinary Arts
Clearfield Job Corps
Clearfield01-2011
High School Diploma -
Landmark High School
Spanish Fork, UT05-2009
Skills
- Process flows
- Continuous improvement
- Team Training
- Machine setup
- Production monitoring
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Accomplishments
- Assembled an 850 ton injection molding machine
- Completed Daily Kaisans to improve process within the department.
- Improved several process to increase efficiency.
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Forklift Certification
Timeline
Wet Process Technician
Nexus Staffing
06.2024 - 11.2024
Injection Molding Technician
Mity Lite
02.2022 - 03.2024
Material Handler
Elkhart Plastics Inc.
01.2021 - 05.2022
Customer Service Representative
Blade HQ
04.2019 - 01.2021
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Forklift Certification
Associate of Arts - Culinary Arts
Clearfield Job Corps
High School Diploma -
Landmark High School
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