Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brendon Burrell

Sierra Vista,US

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level career based position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Facility Agent

NDA
10.2022 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Department Head - Technical Support

Resound Networks LLC
04.2019 - 08.2022
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
  • Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Implemented staff training programs that enhanced skills and increased overall productivity within the department.
  • Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.

Remote Customer Service Representative

Teleperformance (Ancestry.com)
01.2019 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Service Manager

Chipotle Mexican Grill
08.2014 - 11.2017
  • Hired on as a cashier and climbed the management pipeline
  • Promoted to Kitchen Manager and eventually Service Manager
  • Managed the team to ensure a clean and prompt dining experience and assisted in opening their first store in Abilene.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Oilfield Industrial Sprayer

Brock's Weed Control Inc
01.2013 - 06.2014
  • Worked as an industrial sprayer in the oilfield, managing large workloads on strict time requirements
  • Traveled through 5 states in a DOT certified spray truck.
  • Adapted quickly to work site changes by adjusting techniques or selecting alternative coatings as needed for optimal results.
  • Ensured safety compliance by correctly wearing protective gear and following established procedures during the spraying process.
  • Increased efficiency by planning work schedules according to weather conditions or other external factors affecting spraying operations.
  • Participated in regular safety training sessions, reinforcing proper techniques, and staying up to date on regulatory changes that impact workplace procedures.
  • Achieved consistent high-quality finishes by carefully preparing surfaces and applying appropriate coatings.
  • Upheld company reputation for excellence through meticulous attention to detail in executing all aspects of the spraying process from surface preparation to final touchups.

Education

High school diploma -

Pampa
Pampa, TX
05.2012

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Organizational Skills
  • Goal-oriented mindset
  • Customer Complaint Resolution
  • Documenting information
  • Call Management
  • Critical Thinking
  • Conflict Resolution
  • Schedule Management
  • Technical Support

Personal Information

Authorized To Work: US for any employer

Timeline

Facility Agent

NDA
10.2022 - Current

Department Head - Technical Support

Resound Networks LLC
04.2019 - 08.2022

Remote Customer Service Representative

Teleperformance (Ancestry.com)
01.2019 - 04.2019

Service Manager

Chipotle Mexican Grill
08.2014 - 11.2017

Oilfield Industrial Sprayer

Brock's Weed Control Inc
01.2013 - 06.2014

High school diploma -

Pampa

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