Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Communication Skills
References
Timeline
Generic

Brendon Crabtree

Dunkirk,Indiana

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

6
6
years of professional experience

Work History

Learning & Development Specialist

Confidential
03.2022 - Current
  • Produce comprehensive reports that outline effects of training programs on company performance, demonstrating concrete outcomes from learning and development endeavors.
  • Assess impact of training activities using feedback surveys and assessment tools, resulting in ongoing improvement initiatives.
  • Train and mentored upwards of 30 new personnel hired to fulfill various roles.
  • Partner with operations and HR in succession planning identifying key candidates for promotion or lateral moves within based on their strengths and developmental needs.

Benefit Recovery Claim Calculation

Confidential
01.2022 - 03.2022
  • Ensured compliance with industry regulations, conducting regular audits of claim files and documentation.
  • Reduced claim resolution time with thorough investigation and prompt communication with involved parties.
  • Supported continuous improvement efforts within department by identifying areas needing enhancement using feedback from colleagues and clients.
  • Managed high-volume caseloads, prioritizing cases based on urgency and complexity to achieve optimal results.

Eligibility Specialist

Confidential
06.2018 - 01.2022
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds during their eligibility lifecycle.
  • Managed over 50 customer calls per day, with average handle time less than 5 minutes
  • Scheduled appointments with applicants for them to gather information and understand benefits processes.
  • Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Processed and certified documents for accuracy and compliance with government regulations.

Education

Diploma in Human Resources (HR) -

Alison
Galway, Ireland
12.2023

Lean Six Sigma White Belt Certification -

Management & Strategy Institute
Downingtown, PA
10.2022

Corporate Trainer Certified -

Management & Strategy Institute
Downingtown, PA
06.2022

Skills

  • Time Management
  • Needs Assessment
  • Training Delivery
  • Onboarding Programs
  • Conflict Resolution
  • Critical Thinking
  • Orientation and Onboarding
  • Performance Management
  • New Employee Training
  • Information Protection
  • Management Consulting
  • Analytical and Critical Thinking

Leadership Experience

With 5 years of experience, I am a highly organized and results-focused leader who has coached and mentored teams of 8-30 employees. I have a proven track record of leading projects to boost operational efficiency and enhance collaboration among interdepartmental teams. I possess exceptional communication and problem-solving skills and am eager to apply these skills in a new setting. 

Communication Skills

Skilled at effectively communicating with diverse individuals by demonstrating genuine interest and actively listening to their requirements. Proficient in delivering strong presentations and demonstrations with confidence, articulation, and professional speaking abilities.

References

Available upon request.

Timeline

Learning & Development Specialist

Confidential
03.2022 - Current

Benefit Recovery Claim Calculation

Confidential
01.2022 - 03.2022

Eligibility Specialist

Confidential
06.2018 - 01.2022

Diploma in Human Resources (HR) -

Alison

Lean Six Sigma White Belt Certification -

Management & Strategy Institute

Corporate Trainer Certified -

Management & Strategy Institute

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Brendon Crabtree