Brendon Gallagher
Spotsylvania,VA
Summary
Client-focused professional with 10+ years of experience in high-value account management, customer success, and bespoke client solutions. Adept at building and nurturing long-term relationships, driving product adoption, and delivering measurable business outcomes. Skilled in onboarding, retention strategy, KPI tracking, and integrating solutions to maximize ROI. Fast learner with proven success in fast-paced, customer-facing environments.
Overview
15
15
years of professional experience
Work History
Co-Founder & Managing Partner
Monarch MPS, LLC
01.2024 - Current
- Established and managed client relationships to improve operational efficiency and streamline workflows.
- Designed onboarding processes and resource materials to improve client understanding and adoption.
- Built systems for KPI tracking and reporting to measure ROI and client satisfaction.
- Led customer communication strategies to strengthen engagement and retention.
Custom Specialist & Sales Associate
Suitsupply
New York, USA
01.2015 - 01.2020
- Delivered personalized suiting and wardrobe solutions for a diverse, high-value client base at the brand’s highest-volume U.S. location.
- Managed long-term client relationships, driving repeat business and referrals through tailored outreach.
- Coordinated with production teams to ensure accuracy and timely delivery of custom orders.
- Consistently exceeded monthly sales goals, contributing to store’s top performance ranking.
Sales & Client Experience Associate
Brunello Cucinelli
New York, USA
01.2013 - 01.2015
- Provided white-glove service to luxury clientele, building deep relationships to support long-term brand loyalty.
- Selected for a month-long professional development program at the company’s headquarters in Solomeo, Italy.
- Partnered with merchandising team to maintain optimal product presentation and client engagement.
Customer Experience Lead
Banana Republic
New York, USA
01.2011 - 01.2013
- Supervised front-end operations and customer service team to ensure seamless daily store functions.
- Resolved escalated customer issues promptly and effectively, maintaining high satisfaction scores.
- Assisted in visual merchandising execution to support seasonal sales strategies.
Education
Music
University of North Texas
Denton, TXSkills
- Customer Success & Retention
- Client Relationship Management
- SaaS Tools & Platform Adoption
- Onboarding & Training
- KPI Tracking & Data Analysis
- HTML/CSS (Basic)
- API Integrations & Zapier
- Strategic Account Growth
- Problem Solving & Process Improvement
Additional Information
Comfortable working remotely and with distributed teams., Quick learner of new technologies; adept at adapting to evolving workflows.
Timeline
Co-Founder & Managing Partner
Monarch MPS, LLC
01.2024 - Current
Custom Specialist & Sales Associate
Suitsupply
01.2015 - 01.2020
Sales & Client Experience Associate
Brunello Cucinelli
01.2013 - 01.2015
Customer Experience Lead
Banana Republic
01.2011 - 01.2013
Music
University of North Texas
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