Brendon Johnson
Fredericksburg,VA
Summary
Hardworking and enthusiastic worker trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
8
8
years of professional experience
Work History
Cook
Sodexo Food Service
08.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Stock Worker
Sodexo Food Service
08.2021 - 09.2022
- Reduced product losses by conducting regular stock checks and maintaining accurate records.
- Implemented loss prevention strategies while handling merchandise, reducing instances of theft or damage.
- Provided backup support to other departments as needed, demonstrating flexibility and teamwork in a fast-paced retail environment.
- Coordinated with suppliers to resolve any discrepancies in shipment quantities or damaged goods received.
- Improved stock organization by implementing a systematic inventory management system.
- Conducted thorough quality control inspections upon receipt of new shipments to minimize defective products reaching store shelves.
- Assisted in training new stock workers on company policies, procedures, and best practices to ensure smooth operations.
- Assisted in the maintenance of a clean and organized stockroom, creating a safe working environment for employees.
- Collaborated with team members to manage high volumes of incoming shipments and restock items efficiently.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 25-50 pounds.
Customer Service Representative
Alorica
02.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Shift Manager
Papa John's Pizza
06.2018 - 02.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Team Member
Papa John's Pizza
03.2016 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Education
Diploma -
Massaponax High School
Fredericksburg, VA06.2018
Skills
- Customer Service
- Cooking
- New Hire Training
- Multitasking and Organization
- Team Leadership
- Menu Memorization
- Complex Problem-Solving
- Active Listening
Timeline
Cook
Sodexo Food Service
08.2021 - Current
Stock Worker
Sodexo Food Service
08.2021 - 09.2022
Customer Service Representative
Alorica
02.2019 - 02.2020
Shift Manager
Papa John's Pizza
06.2018 - 02.2019
Team Member
Papa John's Pizza
03.2016 - 06.2018
Diploma -
Massaponax High School
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