Brendon McClinton
Lewisville,TX
Summary
Detail-oriented professional with experience as an investigator, supporting clients, and managing operational workflows in fast-paced environments. Known for accuracy, follow-through, and a strong ability to analyze information and resolve issues. I bring a consistent, proactive approach that builds trust and supports high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Senior Client Operations/Investigative Specialist
Vivid Seats
01.2024 - Current
- investigate and Analyze Failed automation fulfillment delivery outputs
- Research and resolve client issues, identifying root causes and implementing lasting solutions to prevent recurrence
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assigning Daily tasks to other operation associates with clear written directions breaking down into specific details.
Client Operations Fulfillment Associate
Vivid Seats
08.2021 - 01.2024
- Own the client experience from start to finish, ensuring accuracy, timeliness, and detailed follow-through.
- Maintained detailed notes on client requirements, order specifications, and fulfillment status
- Ensured client orders were accurately processed and fulfilled on time
- Accurately notated specific details for each order, ensuring clarity and consistency
- Train and assist new hires to ensure consistency in communication, accuracy, and client care.
Administrative Assistant / Client Support
All Sports LLC
01.2019 - 06.2021
- Supported client onboarding and account setup with accuracy and clear communication.
- Handled inquiries across phone, email, and in-person channels with professionalism and efficiency.
- Partnered with team members to resolve issues, streamline workflows, and improve turnaround time.
- Helped refine daily processes to boost productivity and overall client satisfaction.
Education
Bachelor of Science - Kinesiology
University of North Texas
Denton, TX04.2021
Skills
- Client support
- Quality control and error detection
- High-volume case processing
- Data entry and record management
- Detailed report writing
- Organization and time management
- Process adherence and consistency
- Workflow coordination
- Process improvement
- Skilled Multitasking
- Troubleshooting
Timeline
Senior Client Operations/Investigative Specialist
Vivid Seats
01.2024 - Current
Client Operations Fulfillment Associate
Vivid Seats
08.2021 - 01.2024
Administrative Assistant / Client Support
All Sports LLC
01.2019 - 06.2021
Bachelor of Science - Kinesiology
University of North Texas
A LITTLE MORE ABOUT ME
I’m passionate about delivering great client experiences while staying compliant and embracing technology, automation, and emerging financial products. Curious, adaptable, and collaborative, I’m a confident communicator and problem solver who pursues results with persistence, creativity, and a growth mindset.