Brendon Santana
Coconut Creek
Summary
Dynamic Audio Technician with a proven track record at Wick Theater & Costume Museum, adept at assessing and setting up audio equipment for live events. Known for delivering exceptional customer service and optimizing workflows, I possess strong technical skills and flexible problem-solving abilities, ensuring high-quality sound and memorable performances.
Overview
3
3
years of professional experience
Work History
Audio Technician
Wick Theater & Costume Museum
10.2024 - 02.2025
- Performed on-stage site surveys to determine and design appropriate setup and audio equipment needs for various types of theater shows and live events.
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Mixed live vocal and instrumental performances.
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
- Operated, maintained and repaired PA control, stage monitoring, amplification and instrument and vocal reinforcement to support highest overall sound quality.
- Established and maintained accurate inventory of equipment to prevent loss or theft.
- Maintained integrity of audio and support equipment and notified management of repair or replacement needs.
- Controlled microphones, sound levels and outputs to maintain high-quality audio levels for live performances.
- Prepared for live performances by selecting and setting up microphones.
Hardware Computer Repair Technician
Self Employed Services
12.2022 - 06.2024
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Restored data on computers.
- Diagnosed and troubleshot problems, repairing, and restoring machines and peripheral devices such as printers, scanners, cameras and microphones to peak performance.
Team Member
Target
02.2022 - 11.2022
- Cross-trained across Starbucks, bakery, deli, grocery, and customer service/front desk departments.
- Delivered friendly and efficient customer service while handling food prep and restocking.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Gained experience in inventory rotation, food safety procedures, and upselling items.
- Maintained cleanliness, accuracy, and product presentation in high-traffic retail setting.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Gathered, organized and input information into digital database.
Barista
Starbucks
11.2021 - 01.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment while also listening carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Fine Arts (partial) - Music Composition
Columbia College Chicago
Chicago, ILSkills
- Guest accommodation services
- Assessment and setup of audio equipment
- Strong technical computer skills
- Efficient data entry
- Comprehensive understanding of products
- Customer service expertise
- Flexible problem-solving
- Workflow optimization
- Adept in child interaction
Affiliations
- Ukulele Kids Club
Timeline
Audio Technician
Wick Theater & Costume Museum
10.2024 - 02.2025
Hardware Computer Repair Technician
Self Employed Services
12.2022 - 06.2024
Team Member
Target
02.2022 - 11.2022
Barista
Starbucks
11.2021 - 01.2022
Bachelor of Fine Arts (partial) - Music Composition
Columbia College Chicago
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