Brendon Spearman
Village Inn
Rockwall,TX
5
years of professional experience
Dynamic Shift Leader with proven success in team supervision, enhancing customer satisfaction, and optimizing operational efficiency. Known for strong problem-solving abilities and effective communication, ready to drive performance improvements in a fast-paced environment.
Work History
Shift Leader
2 Years 1 Month- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented process improvements to enhance speed and accuracy of order fulfillment.
- Managed inventory levels, reducing waste through effective stock rotation methods.
- Resolved customer complaints promptly, maintaining high satisfaction ratings among guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Lead Line Cook
3 Years 2 Months- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Coordinated daily food preparation tasks, optimizing workflow efficiency during peak hours.
- Trained new line cooks on menu items, cooking techniques, and equipment usage.
- Monitored inventory levels, ordering supplies to maintain consistent stock availability.
- Implemented quality control measures to enhance dish presentation and taste consistency.
- Led team meetings to discuss menu changes, service strategies, and performance improvements.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Oversaw timely completion of daily prep lists, ensuring essential mise en place was readily available for efficient service execution.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workstations.
Cook
1 Year 6 Months- Prepared food items according to standardized recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Operated kitchen equipment, including grills, fryers, and ovens, safely and effectively.
- Collaborated with team members to meet high-volume demands during peak hours.
- Assisted in training new staff on proper food handling and safety procedures.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Strong verbal and written communication
Creative problem solving
Team collaboration and leadership
Team supervision
Timeline
Shift Leader
Village Inn
07.2024 - CurrentRead More
Lead Line Cook
Village Inn
06.2023 - CurrentRead More
Cook
McDonald's Restaurant
11.2021 - 05.2023Read More
Van Buren High School
High School Diploma
Read More