Brendon Wheeler
Ocala,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
EVENT COORDINATOR
ADURO
07.2016 - 07.2020
- Worked on a team that provides full service biometric screening events across the United States
- Created customized reports through Salesforce to efficiently track and manage each customers unique goals
- Used a variety of technology to create client facing Post-Season Reviews to recap customer experience and final outcomes
- Managed the relationships with many high level HR contacts to ensure a positive planning, screening, and post-event reporting experience
- Developed and adapt unique solutions and processes to efficiently solve problems and meet customer expectations
- Managed event logistics and operations.
- Key stakeholder in new technology development to make a customizable efficient client experience
CUSTOMER SUPPORT
ADURO
08.2020 - 06.2021
- Worked on a team that provides solutions to end user problems real time
- Used different channels to communicate with the end user to manage issues
- Advocated internally for end user solutions
- Managed a variety of problems and see through to final close
Head Assistant Coach
Northwest University
Kirkland, WA
07.2016 - 12.2021
- Created and managed schedules for seasonal lessons and practices
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans
- Developed recruitment strategy and network according to team plan and regulatory guidelines
- Worked with individual players to develop abilities
- Monitored student performance both on field and in classroom
- Engaged athletes in discussions on race strategy, mental preparedness, visualization and performance
LIFE INSURANCE AGENT
Family First Life
02.2022 - Current
- Pursued and manage a variety of leads received through different technology channels
- Met with clients and potential clients to build relationships
- Served client needs with extensive product knowledge and personal relationships
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Intern
Trillium Creative Solutions
Seattle, WA
05.2015 - 06.2016
- Collaborated with team to optimize workflow and achieve objectives
- Video production and instructional design for Microsoft
- Analyzed problems and worked with teams to develop solutions
Barista
Woods Inc
Bellevue, WA
07.2022 - 12.2022
- Functioned in a high pace team environment
- Provided excellent service to meet the needs of customers
- Adapted to dynamic challenges on the fly
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Education
Master’s Degree - Business Administration
Northwest University
Kirkland, WABachelor’s Degree - Business Administration
Northwest university
2016
Skills
- Client relationship management
- Client Service
- Business planning
- Client Retention
Additional Information
- Cascade Collegiate Conference Tournament Champions (2018)
- 3rd place finish in the NAIA National Tournament (2016)
- Elite Eight at the NAIA National Tournament (2018)
- NAIA National tournament Appearance (2017)
- Guided the Individual Development of 5 NAIA All-Americans since 2016
- 48 Academic All-Conference Honors since 2016
- 3 Academic All-District since 2016
Timeline
Barista
Woods Inc
07.2022 - 12.2022
LIFE INSURANCE AGENT
Family First Life
02.2022 - Current
CUSTOMER SUPPORT
ADURO
08.2020 - 06.2021
Head Assistant Coach
Northwest University
07.2016 - 12.2021
EVENT COORDINATOR
ADURO
07.2016 - 07.2020
Intern
Trillium Creative Solutions
05.2015 - 06.2016
Master’s Degree - Business Administration
Northwest University
Bachelor’s Degree - Business Administration
Northwest university
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