Brendon Osborn
Portales
Summary
Experienced criminal justice professional prepared for role. Proven track record in managing caseloads, assessing risk, and ensuring compliance with legal standards. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in conflict resolution, monitoring, and reporting. Known for integrity, communication, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Probation & Parole Officer (PP01)
New Mexico Corrections Department
02.2019 - Current
- Caseload Management (Standard, High Risk, Drug Court, & Sex Offender’s), Monitor Compliance with Court Orders, Facilitate Treatment, Reduce Recidivism, as well as participate in Drug Court
- Conduct regular supervision and monitoring of individuals to ensure compliance with orders of probation and parole.
- Develop and implement individualized case management plans addressing rehabilitation needs of probationers and parolees.
- Collaborate with law enforcement and community organizations to facilitate support services for individuals on supervision.
- Evaluate individual progress through assessments, documenting changes in behavior and compliance levels.
- Provide crisis intervention and conflict resolution strategies to address issues faced by probationers and parolees.
Dielectric Technician
Ultimate Tool & Safety
02.2018 - 02.2019
- Visual, Mechanical, and Dielectric Inspections and Tests of Electrical Equipment and Vehicles
- Operated and maintained safety equipment to ensure compliance with industry standards.
- Conducted regular inspections of tools to identify maintenance needs, improving reliability and performance.
- Led safety initiatives that promoted a culture of awareness, reducing incident rates across operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Sales Professional/ Fleet Sales Specialist
Big Valley Autos
09.2016 - 01.2018
- Product Knowledge, Sales, Negotiating, and Customer Service
- Developed strong customer relationships, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Department Manager (Delivery, Tools, Lumber & Building Materials)
Lowe’s Home Improvement
08.2013 - 08.2016
- Customer Service, Management, Training, and Motivating Employees to Complete Required Tasks
- Led team in implementing process improvements, enhancing operational efficiency and productivity.
- Developed and executed departmental strategies aligned with organizational goals.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Project Manager
Aspen Contracting Inc.
07.2011 - 08.2013
- Selling, Ordering, Building, Collecting, and Closing Projects Efficiently
- Led cross-functional teams to deliver complex projects on time and within budget.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Sales Professional/ Internet Sales Specialist
Kia Motors America
08.2010 - 07.2011
- Product Knowledge, Sales, Negotiating, and Customer Service
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Education
Bachelor of Arts and Sciences - Sociology
New Mexico State University
Las Cruces, NM05.2010
Skills
- Professional boundaries
- Motivational interviewing
- De-escalation techniques
- Courtroom testimony
- First aid, Tac Med, and CPR
- Firearm Certified
- Risk and needs assessments
- Effective communication
Timeline
Probation & Parole Officer (PP01)
New Mexico Corrections Department
02.2019 - Current
Dielectric Technician
Ultimate Tool & Safety
02.2018 - 02.2019
Sales Professional/ Fleet Sales Specialist
Big Valley Autos
09.2016 - 01.2018
Department Manager (Delivery, Tools, Lumber & Building Materials)
Lowe’s Home Improvement
08.2013 - 08.2016
Project Manager
Aspen Contracting Inc.
07.2011 - 08.2013
Sales Professional/ Internet Sales Specialist
Kia Motors America
08.2010 - 07.2011
Bachelor of Arts and Sciences - Sociology
New Mexico State University
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