BRENDY LYNN
BACONTON,GA
Summary
Dynamic and results-driven professional with extensive experience. Excels in logistics coordination and data analysis, utilizing Microsoft Office Suite to enhance operational efficiency. Known for exceptional organizational skills and attention to detail, consistently delivering high-quality service and optimizing resource allocation in fast-paced environments.
Overview
8
8
years of professional experience
Work History
CLAIMS SPECIALIST
State Farm
BACONTON, GEORGIA
11.2024 - Current
- Completed extensive training in weather and catastrophe claim handling, including property damage assessments, insurance policy interpretation, and claim resolution strategies.
- Technology Utilization: Familiar with advanced claim management software and remote inspection tools for expediting claims processing.
- Proficiency in Software Applications: Knowledgeable in operating personal computers and advanced software, including word processing, spreadsheets, database management, and communication tools, to optimize operations.
- Operational Planning and Analysis: Assisted in determining vehicle needs using historical data, usage patterns, and organizational criteria to ensure optimal resource allocation.
- Maintenance Recordkeeping: Familiar with recording and maintaining maintenance and inspection data to support operational efficiency and regulatory compliance.
OPERATIONS MANAGER
TETRA TECH, INC.
MAITLAND, FLORIDA
02.2017 - 12.2024
- Managed logistics and operations for large-scale disaster recovery efforts, coordinating vehicles, equipment, and personnel across multiple locations.
- Developed and maintained operational plans, ensuring compliance with safety and quality standards.
- Generated detailed daily reports on logistics, usage, and overall operational efficiency using database tools.
- Directed fleet management tasks, tracking downtime, and analyzing operational trends.
- Utilized Microsoft Office Suite for tracking data, preparing reports, and communicating with clients.
CUSTOMER SERVICE REPRESENTATIVE
UniFirst
ALBANY, GEORGIA
05.2024 - 10.2024
- Monitored and updated customer account records, ensuring accurate and timely data entry to support operational efficiency.
- Coordinated with internal teams and departments to resolve account issues and maintain smooth workflows.
- Assisted in preparing and analyzing reports related to customer activity and account trends, improving service delivery strategies.
- Partnered with the Sales Department to provide administrative support, including managing data, correspondence, and logistics-related requests.
- Communicated effectively with clients to address inquiries, provide updates, and ensure a high level of service satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
SASCO CHEMICAL COMPANY
ALBANY, GEORGIA
12.2019 - 04.2020
- Coordinated and managed logistics for client deliveries, ensuring on-time product arrival by working closely with transportation carriers and vendors.
- Monitored and analyzed customer inventory levels, proactively addressing any discrepancies or delays in supply chain operations to ensure seamless customer service.
- Managed complex order entry processes, verifying customer orders, tracking deliveries, and ensuring proper documentation for all shipments.
- Addressed and resolved customer inquiries related to product availability, order status, and shipping logistics, providing clear, timely updates.
- Utilized advanced database systems to maintain detailed records of customer orders, inventory levels, delivery schedules, and any logistical issues, supporting accurate reporting and operational improvements.
LOGISTICS COORDINATOR
Atlantic Pallet Exchange
ALBANY, GEORGIA
04.2017 - 10.2018
- Managed the scheduling and coordination of transportation operations to ensure on-time delivery and pick-up of goods, optimizing the use of the company’s fleet.
- Oversaw inventory control, ensuring that all incoming and outgoing shipments were accurately logged and matched with the correct documentation, minimizing errors and discrepancies.
- Collaborated with transportation carriers and internal teams to coordinate the routing of deliveries, ensuring that the most cost-effective and timely transportation options were utilized.
- Monitored vehicle performance, identified areas for improvement, and worked closely with maintenance teams to ensure vehicles were in optimal operating condition and avoided downtime.
- Coordinated with warehouse and operations teams to ensure timely dispatch and receipt of materials, maintaining effective communication throughout the process.
- Addressed and resolved any logistical issues, including delays, inventory discrepancies, or miscommunications, to ensure smooth operations and customer satisfaction.
Education
GED -
HEART OF GEORGIA TECHNICAL COLLEGE
Dublin, GA05-2011
Skills
- ORGANIZATION
- LOGISTICS COORDINATING
- INVENTORY MANAGEMENT
- DATA ENTRY & ANALYSIS
- MICROSOFT OFFICE
- DOCUMENTATION
- ATTENTION TO DETAIL
- MULTITASKING
- EXCELLENT COMMUNICATION
- COMPUTER SOFTWARE PROFICIENT
Timeline
CLAIMS SPECIALIST
State Farm
11.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
UniFirst
05.2024 - 10.2024
CUSTOMER SERVICE REPRESENTATIVE
SASCO CHEMICAL COMPANY
12.2019 - 04.2020
LOGISTICS COORDINATOR
Atlantic Pallet Exchange
04.2017 - 10.2018
OPERATIONS MANAGER
TETRA TECH, INC.
02.2017 - 12.2024
GED -
HEART OF GEORGIA TECHNICAL COLLEGE
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