Brendy Laura Theodore
Orlando,FL
Summary
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant II
Orlando Health Dr. Phillips Hospital
Orlando, FL
10.2021 - Current
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered patient call signals and signal lights to determine patients' needs.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
Unit Secretary
Orlando Health Dr. Phillips Emergency Room
Orlando, United States
04.2021 - 08.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling a high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Drafted unit correspondence, memos, and department updates.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Executed administrative duties to facilitate unit tasks and meet team goals
- Developed training protocols for new unit secretaries
- Drafted unit correspondence, memos, and department updates
- Managed incoming calls and directed them to the appropriate department
- Processed lab paperwork and requests according to physicians' orders
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
Scheduling Coordinator
Cardiovascular Institute Orlando Health
Orlando, FL
04.2021 - 08.2021
- Reviewed physical and digital records to identify and correct inaccuracies
- Developed and optimized work schedules to cover expected workloads.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
- Worked with manager and supervisor to plan and coordinate production schedules
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel
- Developed and implemented scheduling policies
Customer Service Representative
TTEC/ BANK OF AMERICA
Orlando, FL
05.2020 - 05.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
Certified Nursing Assistant/ MED TECH
EXCELLENCE ASSISTED LIVING FACILITY
Orlando, FL
11.2020 - 04.2021
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
Education
Nursing
Valencia College
Orlando, FL05-2026
Associate of Science - Health sciences
Valencia College
Orlando, FLHigh School Diploma -
Brendy Laura Theodore
Orlando, FLSkills
- Coordinate schedules, Microsoft Office
- Planning Teamwork
- Scheduling
- Customer service and support
- Patient relationship building
- Patient care
- Companionship and emotional support
Skills
- Experience performing clerical duties
- Performance improvement
- P>Telephone etiquette
Personal Information
Title: Brendy
Languages
French
Professional
Certification
- CPR
- MED TECH
- HHA
Timeline
Nursing Assistant II
Orlando Health Dr. Phillips Hospital
10.2021 - Current
Unit Secretary
Orlando Health Dr. Phillips Emergency Room
04.2021 - 08.2021
Scheduling Coordinator
Cardiovascular Institute Orlando Health
04.2021 - 08.2021
Certified Nursing Assistant/ MED TECH
EXCELLENCE ASSISTED LIVING FACILITY
11.2020 - 04.2021
Customer Service Representative
TTEC/ BANK OF AMERICA
05.2020 - 05.2021
Nursing
Valencia College
Associate of Science - Health sciences
Valencia College
High School Diploma -
Brendy Laura Theodore
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