Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Overpayment Recovery Supervisor
Lamont Hanley &, Assoc. Inc.
ManchesterSeptember 2014 To July 2020, NH
06.2022 - Current
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Transportation Specialist
Self Employed
Boston, MA
07.2020 - 06.2021
Worked with the Darthmouth college many campuse's medical staff to schedule more than [Number] daily pickups and [Number] weekly deliveries of Covid test samples to test sights.
Promotions, Marketing, Host, VIP Host ,Security
Drynk NH, LLC
Manchester, NH
02.2020 - 09.2020
Handled on-site promotions at conferences, stores and other locations to get products directly in hands of consumers.
Compiled photos and videos of events to share on social media and use in future presentations.
Engaged audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content..
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Communicated effectively over social media platforms such as [Type] and [Type] to convey important promotional messages.
Overpayment Recovery Supervisor
Lamont Hanley &, Assoc. Inc.
Manchester, NH
09.2014 - 07.2020
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Expo, Host, Waiter, Dishwasher, Prep Cook
Lobster Q,LLC
East Hampstead, NH
01.2010 - 03.2014
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Communicated food orders to chefs to execute priorities and special requests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used cash registers and credit card machines to cash out customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stepped into additional roles during busy times to boost coverage of important stations.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Pinkerton Academy
Derry, NH
06.2008
Skills
Customer Relations
Customer Needs Assessments
Staff Support
Information Systems Development
Investigative Interviews
Scheduling and Coordinating
Managing Operations and Efficiency
Customer Inquiries
Reimbursement Regulations
Administrative Support
Employee Training Program
Employee Work Scheduling
Employee Performance Evaluations
Employee Coaching and Motivation
Past Due Account Management
Motivational Leadership
Recovering Debt
Skip Tracing
Team Management
Collaborative Environments
Certification
CPM - Certified Professional Manager
CM - Certified Manager Certification
[Area of certification] Training - [Timeframe]
[Area of certification], [Company Name] - [Timeframe]