Brendyn Turpin
Somerset
Summary
Google Certified IT Support Professional with a strong background in retail customer service. Expert at active listening, de-escalating customer issues, and diagnosing OS errors. Eager to bring a user-first mindset to a collaborative IT Support team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Team Member
Target
06.2023 - Current
- Executed Food & Beverage processes including food deliveries, replenishment, straightening merchandise, data accuracy, etc.
- Assisted customers to enhance their shopping experience
- Provided support in other departments throughout the store
Membership Advisor
Mayweather Boxing + Fitness
09.2022 - 12.2022
- Provided first level customer support via phone, email, and in-person
- Sold membership packages to prospects
- Managed class booking system for members
- Greeted members upon entry and exit of gym
Game Day 50/50 Raffle Ticket Sales
New York Giants
08.2021 - 01.2022
- Interacted with game attendees to promote and answer questions about The Giants Foundation
- Sold raffle tickets at Giants home games to benefit The Giants Foundation and its charitable activities
Master Control Supervisor
RUtV
06.2018 - 05.2020
- Trained new operators to perform job duties
- Supervised a staff of ten (10) and assured quality control in the department
- Liaised with multiple stakeholders to provide regular updates and disseminate pertinent information
- Responsible for organizing and uploading new content to the official YouTube channel for RUtV
Ticket Operations Intern
Rutgers University Ticket Office
09.2019 - 12.2019
- Assisted with game day ticket sales for The Rutgers University football team
- Answered phone and email inquiries from season and single-game ticket holders
- Assisted with the ticket sales of Rutgers winter sporting events using Paciolan software
Education
Bachelor of Science - Sport Management
Rutgers University, The State University of New Jersey
New Brunswick, NJ05-2020
Skills
- Strong communication, leadership and time management skills
- Proficient in Microsoft Office, Google Suite, Hypercaster, Paciolan
- Proficient working with all major social media and mobile platforms
- IT Support
Certification
Google IT Support Certificate
Timeline
Food and Beverage Team Member
Target
06.2023 - Current
Membership Advisor
Mayweather Boxing + Fitness
09.2022 - 12.2022
Game Day 50/50 Raffle Ticket Sales
New York Giants
08.2021 - 01.2022
Ticket Operations Intern
Rutgers University Ticket Office
09.2019 - 12.2019
Master Control Supervisor
RUtV
06.2018 - 05.2020
Bachelor of Science - Sport Management
Rutgers University, The State University of New Jersey