Brenee Brown
Morrisville,NC
Summary
Results-driven Leasing Manager with 5+ years of experience in luxury multifamily communities, specializing in leasing strategy, team leadership, marketing execution, and resident retention. Proven ability to drive occupancy, mentor leasing teams, and deliver exceptional resident experiences while maintaining full Fair Housing compliance. Strong background in sales, hospitality, and customer engagement with expertise in Yardi, OneSite, and CRM platforms.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Manager - District Station Luxury Apts
Zaremba Management Company
02.2024 - Current
- Drive leasing performance by delivering customized property tours that align prospect needs with community amenities, increasing tour-to-lease conversion.
- Execute lease agreements and application processing with accuracy and efficiency, supporting timely move-ins and occupancy stability.
- Strengthen resident retention by resolving concerns quickly and professionally, contributing to improved satisfaction and online reputation.
- Analyze market trends, competitor pricing, and occupancy data to support leasing strategy and pricing recommendations.
- Manage high-volume prospect communication through phone, email, and CRM follow-up to maximize lead conversion.
Leasing Consultant - Hudson 5401 Luxury Apartments
Bell Partners Inc.
06.2022 - 01.2024
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Utilized property management software to track leasing activities, improve reporting accuracy, and streamline operations.
Leasing Consultant - Preston Luxury Apartments
Greystar
08.2021 - 05.2022
- Delivered a hospitality-driven leasing experience aligned with company service standards and values.
- Converted prospect traffic into signed leases through effective tours, needs-based selling, and consistent follow-up.
- Maintained 100% compliance with Fair Housing regulations and Greystar policies by documenting all leasing activities accurately.
- Supported renewal efforts and resident retention by resolving service issues and coordinating with maintenance teams.
- Utilized Yardi and OneSite to manage applications, leasing activity, resident files, and reporting.
Floating Leasing Consultant - Thames Point
Maryland Management
07.2020 - 08.2021
- Supported leasing operations across multiple communities, quickly adapting to different assets, team structures, and market conditions.
- Increased prospect engagement through targeted outreach, marketing initiatives, and proactive follow-up.
- Managed leasing documentation including applications, move-ins, move-outs, and renewals with accuracy and attention to detail.
- Strengthened resident satisfaction and community connection by coordinating resident events and outreach initiatives.
Hospitality/ Guest Services Representative
Hilton Garden Inn
02.2018 - 06.2020
- Delivered high-volume front-line customer service in a fast-paced hospitality environment, consistently meeting guest satisfaction standards.
- Resolved guest concerns and service issues efficiently, improving overall customer satisfaction and loyalty.
- Managed check-ins, check-outs, and guest requests while maintaining accuracy in reservations and billing systems.
- Collaborated with housekeeping, maintenance, and management teams to ensure timely service delivery and positive guest experiences.
- Maintained professionalism and composure while handling escalated concerns and time-sensitive requests.
Airport Operations Agent
JetBlue Airways Corporation
07.2018 - 05.2020
- Provided end-to-end customer service support for travelers, assisting with ticketing, boarding passes, baggage handling, and flight inquiries.
- Resolved customer issues related to scheduling changes, cancellations, and rebooking, contributing to improved on-time performance and customer satisfaction.
- Communicated clearly with customers during delays and boarding processes, ensuring accurate information and calm resolution.
- Used airline systems to process transactions, fees, and itinerary changes with precision and compliance.
- Supported team operations during peak travel periods, maintaining efficiency under pressure.
Insurance Specialist
Xerox
04.2016 - 02.2018
- Delivered customer service and claims support by responding to inquiries from policyholders and providers via phone and electronic systems.
- Reviewed, processed, and resolved claims accurately while ensuring compliance with company policies and regulations.
- Documented customer interactions thoroughly to maintain data integrity and support audit requirements.
- Identified discrepancies and potential fraud, escalating issues appropriately to protect organizational integrity.
- Collaborated cross-functionally to resolve complex customer issues efficiently.
Sales Consultant
Sprint
06.2015 - 09.2017
- Delivered consultative customer service and sales support, identifying customer needs and recommending appropriate solutions.
- Resolved billing, account, and technical issues to improve customer satisfaction and retention.
- Processed payments, activations, and account updates accurately using CRM systems.
- Upsold products and services while maintaining a customer-first approach.
- Built long-term customer relationships through clear communication and follow-up.
Education
Associate of Arts -
North Carolina Central University
Durham, NC05-2018
High school diploma -
RIVERSIDE HIGH SCHOOL
Durham, NC06-2016
Skills
- Property marketing
- Supervising experience
- Resident Retention
- Fair Housing Compliance
- Marketing & Outreach
- Team Training & Coaching
- CRM & Lead Management Yardi
- OneSite
- Salesforce
- Application Processing
- Lease Administration
- Customer Experience (CX)
- Revenue
- Optimization
- Market Analysis
- Reporting Property Management
- Conflict Resolution
- Lead generation
- Communication skills
- Leadership
- Phone and email etiquette
- Yardi
- Lease writing
- Salesforce
- Property leasing
- Hospitality
- Fair Housing regulations
- Closing techniques
- Social media marketing
- CRM software
- Revenue Fair housing policies
- Property management
- Social media management
- Fair housing regulations
- Customer service expertise
- Sales techniques
- Data entry
- Microsoft Office
- Administrative experience
- Office Management
- Leasing Management
- Multifamily Housing
- Occupancy Management
Certification
Driver's License
Timeline
Leasing Manager - District Station Luxury Apts
Zaremba Management Company
02.2024 - Current
Leasing Consultant - Hudson 5401 Luxury Apartments
Bell Partners Inc.
06.2022 - 01.2024
Leasing Consultant - Preston Luxury Apartments
Greystar
08.2021 - 05.2022
Floating Leasing Consultant - Thames Point
Maryland Management
07.2020 - 08.2021
Airport Operations Agent
JetBlue Airways Corporation
07.2018 - 05.2020
Hospitality/ Guest Services Representative
Hilton Garden Inn
02.2018 - 06.2020
Insurance Specialist
Xerox
04.2016 - 02.2018
Sales Consultant
Sprint
06.2015 - 09.2017
Associate of Arts -
North Carolina Central University
High school diploma -
RIVERSIDE HIGH SCHOOL