Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Partner of the quarter
Interests
Timeline
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Breneelynn Mayer

Lathrop

Summary

Dynamic Barista Shift Supervisor at Starbucks with a proven track record in training staff and enhancing customer service. Expert in cash handling and maintaining cleanliness, I foster teamwork and motivate employees to excel in high-volume environments. Committed to creating a welcoming atmosphere while ensuring compliance with company policies and addressing customer needs effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

Starbucks
11.2021 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Been a barista trainer since 2022 teaching how to uphold store policies and optimize staffing patterns.
  • Ensure making sure daily operations got completed in a timely pace while making sure to create a plan to always have stock, that being through ordering stuff and/or creating a plan to get product for the customer in mind.
  • Regularly checking in with all barista to find out how they feel that day and making them feel included and heard in any conflict they may feel and making it a safe work environment for barista and customer alike.
  • Making sure to constantly try to improve customer and worker area by maintaining cleanliness and sanitation standards and checking in on all tasks and addressing any issues in the moment and showing/explaining how to do said task so it can be exceptional the next time the task gets completed.
  • Observing business changes to make a more smooth transition from each day part to ensure the best and fastest customer interactions possible and utilizing all tools possible to make operations easier.
  • Being able to thoroughly explain ever menu item to the bets of my abilities to ensure the customer know exactly what is in the beverage or food component while making suggestions that would best suit the customer.
  • resolving customer concerns and complaints professionally while being in compliance to any and all company policies and remaining empathetic to the issue at hand.
  • Making sure to take care of every customer to the best my abilities when comes to dietary restrictions and allergies by going above and beyond to not use anything that could have come into contact with anything that could cause a reaction so the customer has peace of mind knowing they are taken care of.
  • creating a welcoming environment by making sure myself and other partners are greeting and making meaningful conversations with every customer who walks in the door.
  • remembering all drink recipes to be able to teat new baristas the proper way to do stuff and making sur every partner is on the same page.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

Lathrop High School
Lathrop, MO
05-2022

Skills

  • Training baristas, shift supervisors, and store managers
  • Remaining cleanliness within the store
  • Cash handling
  • Accurate drink preparation
  • Upselling product
  • Motivating staff
  • POS operation systems
  • Teamwork
  • Customer service
  • Critical thinking
  • High volume dining
  • Task delegation
  • Staff management

Accomplishments

  • Achieved customer satisfaction by completing food, drinks, and daily operations with accuracy and efficiency.
  • Achieved stocking issues by introducing batch guidance for prepping and stocking tasks.
  • Supervised team of 6 staff members.


Certification

  • food handlers {3 1/2 years nov 2021-present}
  • Barista trainer { 3 years June 2022-present}
  • Shift supervisor { almost 1 yr July 2024-present}
  • Food managers { almost 1 yr July 2024-present}

Partner of the quarter

I received partner of the quarter for going above and beyond for the store and being such a team player to everyone and on everyday part, aswell as tirelessly making sure every task get completed on my shift to the most accurate possible, and exemplifying what it means to be a great leader and teacher. {nominated oct 25, 2024 by store manager Nellee Gholson and other participating partners.}

Interests

  • Drawing and Painting
  • Writing
  • Cars
  • Friends

Timeline

Barista Shift Supervisor

Starbucks
11.2021 - Current

Lathrop High School
Breneelynn Mayer