Brenetta Gilbert
Jacksonville,FL
Summary
Knowledgeable Eligibility and Support Specialist with solid background in eligibility determination and case management. Adept at managing complex cases and ensuring compliance with regulatory standards. Demonstrated effective communication and problem-solving skills in high-pressure environments.
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Eligibility Specialist
Department of Children and Family Services
07.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
Process Guide
Amazon
08.2020 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity and cost savings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Spearheaded continuous improvement initiatives, resulting in streamlined operations and heightened team morale.
Intern
Center for Children's Rights
01.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Arts - Psychology
Edward Waters University
Jacksonville, FL05.2024
Skills
- Communication
- Strategic
- Determine
- Certificates
- Order Builder
- Pallet Jack Operation
- Organizations
- Leadership
- Teachable
- Quick thinking
- Order Fulfillment
- Production Support
- Editing
- Customer Service
- File and Records Management
- Maintain Systems
- Oral Communication
- Verbal and Written Communication
- Customer Relationship Management
- Work Planning and Prioritization
- Time Management
- Calendar Management
- Product Inspection
- Service Assistance
- Behavioral Analysis
- Counseling
- Research Proficiency
- Effective communication skills
- Data entry
- Microsoft office
- Telephone etiquette
Timeline
Eligibility Specialist
Department of Children and Family Services
07.2024 - Current
Intern
Center for Children's Rights
01.2024 - 05.2024
Process Guide
Amazon
08.2020 - Current
Bachelor of Arts - Psychology
Edward Waters University
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