Brenges Roemen
Virginia Beach,VA
Summary
- Hardworking and reliable disability service coordinator with strong ability in multi tasking and teamwork. Highly organized, proactive and punctual with team-oriented mentality.
- Disability Coordiantor/Dispatcher focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.
- Compassionate Disability Coordinator/Dispatcher with 2 years of experience in fast paced settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children.
- Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Military Deli And Bakery Services
07.2021 - Current
- Assist Deli/Bakery Manager in providing leadership in the department by directing and managing 5-10 employees
- Maintain high levels of customer service, while meeting commissary requirements and maximizing profits
- Oversee and enforce Food Safety and Sanitation policies and procedures
- Help to manage inventories by tracking weekly reports and ordering raw materials and supplies
- Assists in scheduling and training employees and delegating work assignments
- Prepare, maintain, and track records concerning inventories and work processes to calculate monthly profit according to Company policy
- Maintain a safe and clean environment to ensure health and safety requirements are met
- Develop and maintain professional communication with commissary management, which helps to meet the financial objectives of the store
- Monitor customer satisfaction to identify areas needing improvement and assist in developing processes and/or procedures to address those issues
- Maintain accurate department records to ensure documentation of activities is available
- Monitor employee morale and promote a positive teamwork environment
- Perform duties of staff as required in this hands-on position.
Cook
Englewood Post Acute and Rehabilitation
09.2016 - 05.2019
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Instructed Dietary Aide's in preparation of garnishes, dressings and side dishes.
- Grilled and deep fried various foods, including meats, potatoes and fish.
Disability Services Coordinator
Airserv Corporation
05.2014 - 09.2016
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated with others to discuss new opportunities.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered 200 calls per shift to answer customer questions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including answering calls from airlines and customers and assigning agents to do the task.
Education
High School Diploma -
Palau High School
Koror, PWSkills
- Technical support services
- Dispatching software
- ADA regulations
- Remote desktop services and support
- Dispatch communication protocols
- ServSafe certified
- Cleaning and organization
- Focused and disciplined
- Customer Relations
- Team motivation
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Development
- Sales Growth
- Sales Reporting
- Project management abilities
- Customer service and satisfaction
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Time Management
- Problem-Solving
- Organizational Skills
- Active Listening
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
- Staff Training
- Excellent Communication
- Team Development
- Conflict Resolution
Timeline
Assistant Manager
Military Deli And Bakery Services
07.2021 - Current
Cook
Englewood Post Acute and Rehabilitation
09.2016 - 05.2019
Disability Services Coordinator
Airserv Corporation
05.2014 - 09.2016
High School Diploma -
Palau High School
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