Keionsha Lipscomb
Humble,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Big Red's Lounge
Houston
02.2020 - Current
- Conducted regular performance reviews for employees to identify areas of improvement.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and payroll information.
School Bus Driver
Houston Independent School District
Houston
02.2010 - 03.2020
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Responded quickly in emergency situations by taking appropriate actions.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Prepared reports that stated total number of students, hours worked or mileage.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Attended staff meetings and training sessions regularly for professional development purposes.
Customer Service Representative
Godffather Industries
Houston
06.2008 - 07.2013
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High school diploma -
North Shore Senior High School
06.2008
Skills
- Task Delegation
- Employee Performance Evaluations
- Sales Monitoring
- Recruiting and Interviewing
- Operations Management
- Data Entry
- Inbound and Outbound Calling
- Scheduling
- Typing Proficiency
- Multi-Task Management
- Software Troubleshooting
- Maintenance Scheduling
Certification
- CDL Class B, 02/01/10, 06/01/23
- Driver's License
- Life & Health Insurance License
- Property & Casualty License
Assessments
- Customer service, Proficient, 08/01/23, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Completed, 08/01/23, Using basic scheduling and organizational skills in an office setting
- Scheduling, Proficient, 08/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Management & leadership skills: Impact & influence, Proficient, 08/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Attention to detail, Completed, 08/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Sales skills, Proficient, 12/01/20, Influencing and negotiating with customers
Languages
English, Expert
Timeline
Assistant Manager
Big Red's Lounge
02.2020 - Current
School Bus Driver
Houston Independent School District
02.2010 - 03.2020
Customer Service Representative
Godffather Industries
06.2008 - 07.2013
High school diploma -
North Shore Senior High School
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