Professional Summary
Overview
Work History
Education
Skills
Timeline

Ann Brennan

L2 AVIATION
Dripping Springs,TX
2026
years of professional experience

Dynamic individual with hands-on experience in Project Coordination

Experienced with navigating challenges, changing priorities and meeting deadlines

Brings strong problem-solving skills and a proactive approach to new tasks

Organized candidate successful at prioritizing and managing multiple projects. Willingness to take on added responsibilities to meet team goals

Demonstrates strong analytical, communication, and teamwork skills,

Works across teams in identifying, documenting and addressing issues, with focus on optimizing processes and supporting team objectives

Work History

Project Coordination; Inventory Control

4 Years
L2 AVIATION | 01.2022 - 01.2026
  • Supported users on Global Shop ERP system (GSS)
  • Collaborated with cross-functional teams to develop strategic initiatives improving processes and employees' job efficiencies.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement
  • Requested quotes from GSS; worked with their IT team to develop new functionalities
  • Tested, delivered and trained employees on the new functionalities; documented and resolved issues
  • Scheduled GSS training with employees on GSS modules
  • Researched inventory issues with employees and Finance
  • Supported a new L2 location; trained users; documented issues, created tickets and rolled out solutions
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions

Business Analyst

4 Years
L2 AVIATION | 01.2018 - 01.2022
  • Worked on company goal to replace their ERP system with a new one
  • Facilitated stakeholder meetings to document current processes, gather requirements, identify gaps and ensure alignment on company's objectives
  • Developed reports detailing findings and actionable insights for executive decision-making
  • Worked with executives and finance on budget
  • Researched ERP systems and presented top options to executive team for evaluation
  • Coordinated onsite visits with two ERP companies to demo their software
  • Organized users/managers to attend demos; documented questions/answers, gaps, concerns
  • Created a comparison between the two ERP systems and presented to executive team advantages, gaps and costs
  • Executive team decided on ERP system Global Shop (GSS).
  • Worked with management and Finance on GSS quote
  • Scheduled onsite GSS training, agendas, questions, issues
  • Supported users during go live and post go live with training, documenting and resolving issues with GSS

Customer Service

L2 AVIATION | 2017 - 01.2018
  • Entered sales orders, streamlining order processing
  • Created/updated and organized documentation for easy access on Sharepoint
  • Resolved customer questions, issues quickly and accurately
  • Supported office operations with monitoring and ordering supplies; tracking facility issues and working with facility team to resolve the issues

Business Analyst

NATIONAL INSTRUMENTS | 2015 - 2016
  • Worked on Oracle implementation team to bring NI Americas, Europe and Japan branches onto one Oracle database
  • Analyzed NI branch business processes and documented inefficiencies, gaps and improvements
  • Coordinated with IT team to prioritize; test and implement fixes for users worldwide
  • Tested NI marketing areas to ensure application processes and fixes performed correctly within Oracle and on NI website
  • Implemented new data management systems, improving accuracy in sales leads and marketing
  • Provided training to users on new software processes worldwide on new processes

Business Support Analyst

NATIONAL INSTRUMENTS | 2010 - 2015
  • Supported NI employees with business issues.
  • Researched Oracle issues/enhancements that NI employees reported
  • Created tickets and prioritized the issues/enhancements
  • Worked with IT team to develop solutions; tested and rolled out the fixes to employees
  • Collaborated with Oracle implementation team to upgrade NI Americas, Europe, and Japan branches to latest Oracle version
  • Collaborated with NI branch cross-functional teams to document requirements and gaps
  • Worked with IT to create solutions, test and roll out fixes to the branches

Business Support Analyst

NATIONAL INSTRUMENTS | 1999 - 2010
  • Worked on NI Y2K implementation team to test processes/reports/functionality and document to what would not work in the new year
  • Collaborated with IT team to prioritize the Y2K issues, develop solutions, test and roll out the fixes
  • Trained and supported marketing and sales users across Americas, Europe, and Japan branches to improve user proficiency and system adoption
  • Traveled to NI branch offices to support stakeholder relationships, ensuring alignment of marketing objectives with business goals.

Data Entry Manager

NATIONAL INSTRUMENTS | 1990 - 1999
  • Managed NI Austin data entry team operations, including hiring, training, monitoring employees' performances
  • Identified process gaps and developed efficiency procedures; verified data entry accuracy
  • Collaborated with Sales and Marketing to prioritize workflow, aligning departmental efforts with business objectives
  • Worked on Oracle implementation team to upgrade NI Americas, Europe, and Japan branches to latest Oracle version
  • Collaborated with NI branch cross-functional teams to document requirements and gaps
  • Worked with IT to create solutions, test and roll out fixes to the branches

Education

Bachelor of Business Administration - Business

Texas A&M University | College Station, TX

Skills

Global Shop ERP Software
Sharepoint
Inventory management
Document management
Problem-solving
Customer and employee support
Teamwork and collaboration
Effective communication

Timeline

Project Coordination; Inventory Control

L2 AVIATION
01.2022 - 01.2026Read More

Business Analyst

L2 AVIATION
01.2018 - 01.2022Read More

Customer Service

L2 AVIATION
2017 - 01.2018Read More

Business Analyst

NATIONAL INSTRUMENTS
2015 - 2016Read More

Business Support Analyst

NATIONAL INSTRUMENTS
2010 - 2015Read More

Business Support Analyst

NATIONAL INSTRUMENTS
1999 - 2010Read More

Data Entry Manager

NATIONAL INSTRUMENTS
1990 - 1999Read More

Texas A&M University

Bachelor of Business Administration from Business
Read More
Ann Brennan